KIMMY MALZAHN
The Colony,TX
Summary
Client support specialist with a proven ability to exceed performance goals and enhance operational efficiency. Successfully increased occupancy rates through strategic initiatives while maintaining exceptional customer satisfaction metrics. Skilled in technical troubleshooting, CRM systems, and cross-functional collaboration to drive business success.
Overview
12
12
years of professional experience
Work History
Client Support Representative
ResMan Property Management Software
Plano, TX
10.2025 - 08.2026
- Provide advanced technical and product support for the ResMan property management platform through phone, chat, and email.
- Deliver high-quality support to enterprise-level property management portfolios while maintaining 95%+ month-over-month CSAT.
- Troubleshoot complex software, accounting, integration, configuration, and workflow issues to provide timely and accurate resolutions.
- Assisted clients with platform setup, system functionality, workflow optimization, and integration with operational systems to enhance user experience.
- Provide personalized client training to improve daily operations, reporting, system adoption, and data efficiency.
- Partner with internal teams to resolve escalated software issues, communicate client feedback, and support product improvements.
- Built strong client relationships through knowledgeable, solution-focused support aligned with customer needs and business goals, fostering long-term partnerships.
Administrative Assistant
Cantu Pest Control
McKinney, TX
04.2025 - 10.2025
- Delivered professional customer support via phone, email, and text, ensuring customer satisfaction.
- Prepare customer quotes, service agreements, reports, and other business documentation.
- Maintain accurate customer records, service contracts, and account information.
- Assist with accounts receivable, collections, and accounts payable.
- Coordinate administrative tasks across departments to support daily business operations.
- Coordinated sales and service scheduling using FieldRoutes, enhancing operational efficiency.
- Analyzed operational data to identify process improvement opportunities and streamline workflow.
Customer Service Specialist I
Associa
Richardson, TX
09.2023 - 12.2024
- Handled high-volume phone, email, and live chat communications to ensure client satisfaction.
- Managed escalated inquiries and complaints, providing timely resolutions to maintain client trust.
- Provided customer support to homeowners, title companies, attorneys, and other clients regarding HOA documents and services.
- Recommended additional products and services based on customer needs to enhance overall experience.
- Maintained accurate documentation and records while managing multiple priorities.
Leasing Specialist
CAF Management
Dallas, TX
08.2022 - 09.2023
- Increased occupancy at a 304-unit residential property from 85% to 99% through strategic leasing, marketing, and resident retention initiatives.
- Coordinated prospect inquiries, property tours, applications, lease agreements, and resident communications to streamline leasing processes.
- Developed marketing strategies and managed social media platforms to increase property visibility and prospect engagement.
- Cultivated relationships with prospective and current residents, enhancing customer satisfaction and community engagement.
- Maintained accurate leasing records and collaborated with management, supporting occupancy and retention improvement efforts.
Client Operations Customer Service Representative
Teleperformance
Remote
08.2021 - 07.2022
- Handled high-volume client inquiries, ensuring accuracy and compliance to maintain service standards and client trust.
- Delivered customer support for life insurance policies, addressing coverage, premiums, beneficiaries, and policy changes to ensure client understanding and satisfaction.
- Partnered with internal departments to resolve escalated issues, enhancing customer experience through effective communication and problem-solving.
- Utilized CRM and digital systems to document interactions, process requests, and maintain customer records.
Leasing Consultant
Bell Partners
Dallas, TX
10.2018 - 10.2019
- Consistently exceeded leasing goals while maintaining 97–99% property occupancy.
- Provided personalized customer service during leasing process, fostering strong relationships with residents.
- Coordinated prospect inquiries, property tours, applications, lease execution, and resident relations to streamline leasing process.
- Enhanced property social media presence and engagement through targeted marketing initiatives, increasing brand visibility.
Leasing & Marketing Professional
Lincoln Property Company
Dallas, TX
08.2016 - 10.2018
- Successfully leased 135+ apartments in 2017 and 150+ apartments in 2018 through effective sales and marketing strategies.
- Managed social media marketing, enhancing property visibility and boosting prospect engagement.
- Identified customer needs, matching prospects with suitable housing solutions to enhance satisfaction.
- Organized resident events and engagement initiatives, fostering community relationships and improving resident retention.
- Ranked among the top 25% of leasing professionals company-wide.
Sales & Leasing Director
Milestone Management
Plano, TX
10.2014 - 07.2016
- Earned recognition as a member of the Milestone Million Dollar Club for outstanding sales performance.
- Ranked among the top 10% of leasing professionals company-wide.
- Developed innovative leasing strategies that attracted new residents, increased occupancy rates, and enhanced resident retention.
- Cultivated strong resident relationships through exceptional customer service, fostering community engagement and satisfaction.
- Collaborated with management to streamline property operations and meet leasing and occupancy targets.
Education
Associate of Arts - Business Administration
Collin College
Plano, TX01-2013
Skills
- Client Support & Customer Success
- Technical troubleshooting
- Product training
- CRM and property management
- Client Onboarding Assistance
- Process optimization
- Customer retention
- Sales strategies
- Scheduling & Organization
- Microsoft Office & Collaboration Tools
- Conflict resolution
Timeline
Client Support Representative
ResMan Property Management Software
10.2025 - 08.2026
Administrative Assistant
Cantu Pest Control
04.2025 - 10.2025
Customer Service Specialist I
Associa
09.2023 - 12.2024
Leasing Specialist
CAF Management
08.2022 - 09.2023
Client Operations Customer Service Representative
Teleperformance
08.2021 - 07.2022
Leasing Consultant
Bell Partners
10.2018 - 10.2019
Leasing & Marketing Professional
Lincoln Property Company
08.2016 - 10.2018
Sales & Leasing Director
Milestone Management
10.2014 - 07.2016
Associate of Arts - Business Administration
Collin College