Jason Paredes
Tampa,FL
Summary
Experienced customer service professional with a solid track record in the Contact Center and Customer Support industry. Known for establishing strong relationships with clients and maintaining high levels of customer satisfaction. Skilled in process optimization and achieving quality results. Energetic and results-oriented team player.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inbound Sales Representative
Cenlar FSB
03.2021 - 05.2024
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Outperformed targets by implementing organized, resourceful strategies centered around client needs
- Promoted adherence to company policies and procedures
Sales Associate
Sitel Group
02.2014 - 01.2020
- Engaged with customers to build rapport and loyalty.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Assisted sales department in processing new subscriber orders
- Maintained compliance with company protocols and operational standards
- Documented details of calls and customer interactions.
- Engaged with customers about marketing initiatives.
Education
High School Diploma -
Mars Area High School
Mars, PA07-2012
Jefferson Middle School
East Pittsburgh, PA07-2008
Skills
- Technical Troubleshooting Expertise
- Sales Proficiency
- Global Sales Assistance
- Data Analysis Reporting
Accomplishments
- Promoted to Key Holder after only 3 months of employment
- Named “Employee of the Month” in February 2014
- Achieved SPH by completing 98.6% with accuracy and efficiency.
Certification
- SHRM Certified Professional (SHRM-CP)
- First Aid/CPR Certified
- Certified Business Analysis Professional (CBAP)
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Inbound Sales Representative
Cenlar FSB
03.2021 - 05.2024
Sales Associate
Sitel Group
02.2014 - 01.2020
High School Diploma -
Mars Area High School
Jefferson Middle School