Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Warehouse Specialist
Sunrun
03.2023 - 08.2023
Supervised shipping and receiving, distribution, and workplace safety.
Supervised warehouse operations by managing employees during shifts.
Completed daily operations on time and maintained high standards of accuracy.
Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
Operated warehouse material handling equipment correctly to move loads.
Maintained high levels of accuracy in daily operations.
Kept detailed records of inventories and merchandise inventory transactions.
Recorded information, shortages and discrepancies to keep records current and accurate.
Warehouse Manager
Sameday Health
04.2021 - 12.2022
Recorded information, shortages and discrepancies to keep records current and accurate.
Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
Strengthened inventory processes to balance supply needs with budget and space limitations.
Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
Created production forecasts and plans based on sales forecasts, historical usage and product trends.
Conducted future planning to obtain sufficient materials to accomplish mission.
Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Expedited resolutions of shipping errors and packaging mistakes.
Conducted inventory audits with 99% accuracy following company procedures.
Managed scheduling and task delegation for 8-member warehouse team.
Organized records of vehicles, schedules and completed orders.
Apprentice
Mpj Contracting
10.2018 - 12.2021
Followed safety protocols to avoid accidents.
Prepared worksite by setting up required tools and supplies.
Prioritized and accomplished multiple tasks within established timeframes.
Positioned and held materials for senior professionals to complete work.
Helped to install systems, components and construction materials into new and remodeled buildings.
Smoothed, sanded and caulked areas to provide clean finish.
Gained experience and recognition to analyze and follow manuals, schematic diagrams, blueprints and other specifications
Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.
Chauffeur
Late Night Chauffer
01.2019 - 11.2021
Mapped efficient routes with minimal disruption to passengers or schedules.
Upheld high standards of professionalism and discretion when working with high-value clients.
Checked in with dispatch service and updated with current location.
Answered, scheduled and responded to reservation calls at specific times and locations.
Transported high-value clients with professionalism and discretion.
Checked in with dispatch to determine schedule and planned pickups.
Dispacher
NAPA Auto Parts - Genuine Parts
08.2019 - 04.2021
Directed dispatching, routing and tracking of 8 fleet vehicles.
Maintained updated and detailed records of calls in physical and electronic database.
Closely monitored dispatch board to triage and prioritize over 150 daily calls.
Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
Driver
NAPA Auto Parts - Genuine Parts
01.2019 - 08.2019
Delivered goods and products to customer on time and in excellent condition.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Stock Associate
Key Food Supermarket
11.2016 - 07.2017
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Maintained effective team member communication.
Blocked and faced products on displays and shelves in accordance with company policy.
Answered customer questions and provided detailed product information.
Managed inventory storage in clean and organized fashion.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
Organized warehouse and stockroom areas using forklift and pallet jacks.
Education
No Degree - Criminal Justice
Bronx Community College of The City University of New York
The Bronx, NY
High School Diploma -
Bronx Academy For Software Engineering High School
Bronx, NY
06.2018
Skills
Team Leadership
Conflict Resolution
Cost Control
Inventory Distribution
Shipping and Receiving
Transaction Management
Process Monitoring
Inventory Control Systems
Inventory Counts
Critical Thinking
Logistics Coordination
Daily Operations Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Consultant
Curry Chevrolet
01.2024 - Current
Warehouse Specialist
Sunrun
03.2023 - 08.2023
Warehouse Manager
Sameday Health
04.2021 - 12.2022
Dispacher
NAPA Auto Parts - Genuine Parts
08.2019 - 04.2021
Chauffeur
Late Night Chauffer
01.2019 - 11.2021
Driver
NAPA Auto Parts - Genuine Parts
01.2019 - 08.2019
Apprentice
Mpj Contracting
10.2018 - 12.2021
Stock Associate
Key Food Supermarket
11.2016 - 07.2017
No Degree - Criminal Justice
Bronx Community College of The City University of New York
High School Diploma -
Bronx Academy For Software Engineering High School