Joshua Robertson
Tyler
Summary
Results-oriented Sales Representative demonstrating a strong record in achieving customer retention goals through relationship building and in-depth product knowledge. Expanded network connections and introduced products while educating clients and implementing effective pricing strategies. Developed new territories by discerning customer needs and delivering tailored solutions.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Sales Consultant
2020 Companies
Tyler
10.2024 - Current
- Acted as a sales consultant at 2020 Companies, specializing in various phone models.
- Strived to exceed sales goals consistently through proactive engagement with customers.
- Increased revenue through effective upselling and closing techniques tailored to customer needs.
- Educated customers about Samsung products to help them make informed decisions.
- Developed strong relationships with clients to understand their needs and preferences.
- Analyzed customer needs and identified solutions to meet their requirements.
- Conducted engaging product demonstrations that highlighted key features and benefits.
- Analyzed market trends to identify opportunities for product promotion and sales growth.
Manager
Lids
Tyler
04.2023 - Current
- Managed daily store operations to ensure smooth functioning.
- Assisted customers with inquiries and product selection to improve satisfaction.
- Oversaw scheduling to maintain optimal staffing during peak hours.
- Conducted bank drops to ensure secure handling of cash deposits.
- Developed training materials for new hires to streamline onboarding process.
- Coordinated promotional events to enhance brand visibility and sales.
- Implemented visual merchandising standards to improve store presentation.
- Fostered a positive work environment through team-building activities and feedback sessions.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assisted customers with inquiries and purchases, enhancing overall shopping experience.
- Keep inventory up to date
- Enforced customer service standards and resolved issues to ensure consistent quality of service.
Wireless Sales Expert
AT&T | MWT, Inc
Tyler
03.2024 - 11.2025
- Facilitated sales transactions
- Assisted customers with selecting wireless plans and devices to meet their needs.
- Educated clients about product features and benefits for informed purchasing decisions.
- Demonstrated equipment setup and troubleshooting for customer satisfaction.
- Maintained product displays and inventory organization to enhance store presentation.
- Collaborated with team members to address customer inquiries and resolve issues promptly.
Manager
Courtyard by Marriott
Tyler
12.2020 - 05.2024
- Managed front desk operations to greet and assist visitors.
- Conducted audits on paperwork for accuracy and compliance.
- Making sure all the numbers are matching
- Oversaw scheduling to maintain optimal staffing during peak hours.
- Monitored staff performance and addressed issues.
- Managed inventory levels to ensure product availability and organization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Making sure all the nunbers are matching
Housekeeping
HHS
Tyler
11.2023 - 01.2024
- Maintained cleanliness and sanitation standards in various facilities.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Organized and restocked cleaning supplies efficiently for daily operations.
- Operated cleaning equipment to ensure thorough surface maintenance.
- Sanitized bathrooms thoroughly, including toilets, tubs, showers, and sinks., including toilets, tubs, showers and sinks.
- Used cleaning chemicals following proper guidelines.
- Replaced bed linens and towels to maintain fresh and tidy guest rooms. and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain an organized, professional appearance.
- Collaborated with team members to complete tasks in a timely manner.
- Cleared trash receptacles throughout the property to maintain cleanliness. receptacles throughout the property.
Assistant Manager
Premium Retail Services
Tyler
04.2023 - 01.2024
- Sold mobile phones for various providers, including Cricket, Metro, and AT&T, enhancing customer choices.
- Coordinated team schedules to ensure efficient operations across multiple locations.
- Managed inventory levels to optimize stock availability and reduce shortages.
- Analyzed sales data to identify trends and adjust strategies effectively.
- Managed customer service inquiries and complaints in a timely manner.
- Mentored team members, fostering a collaborative work environment focused on growth.
- Coordinated with other departments to ensure smooth flow of operations.
- Created reports on sales trends, inventory levels, and financial data.
- Compiled reports on sales trends, inventory levels, and financial data to support strategic decision-making.
Education
Business Administration - Bachelor's degree
Texas college
Tyler, TXSkills
- Sales management
- Sales strategy
- Sales
- Sales negotiation
- Account management
- Sales reporting
- Sales training
- Client meetings
- Face-to-face client meetings
- Phone client interaction
- In-person consultation
- Customer engagement
- Customer relationship building
- Conflict management
- Guest services
- Guest reservation booking
- Hospitality
- Property management
- Property showing
- Property maintenance
- OneSite
- POS
- POS systems
- Cash register
- Cash register operations
- Processing cash transactions
- Cash handling
- Balancing cash drawers
- Financial transaction processing
- Late fee assessment
- Inventory management
- Retail management
- Retail sales
- Retail management experience
- Retail sales transactions
- Retail analysis
- Merchandising
- Merchandising display arrangement
- Marketing
- Business development experience
- Lead generation
- Market outreach
- Consumer insights
- Social media platforms
- CCTV surveillance
- Computer literacy
- Computer skills
- Computer operation
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- PeopleSoft
- Typing
- Filing
- Office experience
- Administrative experience
- Attention to detail
- Time management
- Organization
- Experience
- Team leadership
- Supervising experience
- Vendor relationship building
- Inquiry handling
- Phone communication
- Greeting customers
- Phone etiquette
- Conflict management
- Grammar
- Writing skills
- Interpersonal skills
- Professional development support
- Industry research
- Retail analysis
- Warehouse Experience
- Basic math
- Fashion retail
- Talent acquisition platforms
- Sales demos
- Conducting sales calls
- Financial data reconciliation
- Store management
- Territory management
- High-end sales
- Complaint handling
- Social media platforms
- Team leadership
- Fashion retail
- Merchandising display arrangement
- Customer engagement
- Face-to-face client meetings
- High-end sales
Certification
- Food Handler Certification
- TABC Certification
- EPA Universal Certification
- HVAC Certification
- Certified Pool Operator
- Professional Educator License
- Certified Athletic Trainer
- RDCS
- ARRT Certification
- BLS Certification
- Driver's License
Languages
English
Timeline
Sales Consultant
2020 Companies
10.2024 - Current
Wireless Sales Expert
AT&T | MWT, Inc
03.2024 - 11.2025
Housekeeping
HHS
11.2023 - 01.2024
Manager
Lids
04.2023 - Current
Assistant Manager
Premium Retail Services
04.2023 - 01.2024
Manager
Courtyard by Marriott
12.2020 - 05.2024
Business Administration - Bachelor's degree
Texas college