Jason Petersen

• Developed IT policies and procedures that streamlined operations and enhanced data security measures.
• Facilitated training sessions for staff on new technologies, improving overall technical proficiency.
• Evaluated emerging technologies to recommend strategic investments aligning with organizational goals.
• Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
• Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
• Maintain and upgrade as needed VOIP Phone System
• Salesforce, daily maintenance, developed processes, procedures and modifications for Admissions and Advancement
• Maintained Telecor intercom system
• Installed and maintained Security camera system.
• Microsoft Server hardware and software maintenance
• Google Workspace administrator
• Fortigate firewall administration

• Implemented infrastructure upgrades to enhance system performance and reliability across multiple departments.
• Coordinated vendor selection processes to evaluate and secure cost-effective technology solutions.
• Conducted regular system audits to identify vulnerabilities and ensure compliance with security policies.

Troubleshot incoming calls regarding printers Primera manufactured.