Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
References
Timeline
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Jason Pettress

Jason Pettress

Bellaire,OH

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

13
13
years of professional experience

Work History

PC Specialist

F2OnSite
03.2022 - 09.2023
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained over 200 computer systems and network connections.

IT Consultant

Self
10.2018 - 03.2022
  • Planned and developed interfaces that simplified overall management and offered ease of use.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Developed clear specifications for project plans using customer requirements.
  • Conducted research on network products, services, protocols and standards for network procurement and development efforts.

Call Center Manager/ Information Technology

James Mash Consultants
03.2018 - 10.2018
  • Responsible for all aspects of telemarketing call center including but not limited to staffing, building upkeep, sales performance, client acquisition and relations, lead generation, system administration, network administration, database management, and dialer management as well as employee portal and internal website development
  • Actively led training, mentoring and continuous development for 100+ person center
  • Interviewed, hired and trained staff, leading performance reviews, and offering constructive feedback
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance

Call Center Manager

SYL Solution Marketing
03.2016 - 03.2018
  • Responsible for all aspects of telemarketing call center including but not limited to staffing, building upkeep, sales performance, client acquisition and relations, lead generation, system administration, network administration, database management, and dialer management
  • Responsible for all aspects of telemarketing call center including but not limited to staffing, building upkeep, sales performance, client acquisition and relations, lead generation, system administration, network administration, database management, and dialer management as well as employee portal and internal website development
    Actively led training, mentoring and continuous development for 100+ person center
    Interviewed, hired and trained staff, leading performance reviews, and offering constructive feedback
    Managed network and system performance, conducting troubleshooting, security patching, and maintenance

Customer Engineer

NCR
03.2015 - 03.2016
  • Responsible for repairing / maintaining various customer equipment related but not exclusive to POS terminals, ATMs, printers, registers, debit card readers, scanners, and most relative equipment
  • Responsible for ordering parts and returning malfunctioning parts.
  • Explained complex technology-related issues in understandable terms to customers

Technician

Frizzi Customs Computers and Electronics
04.2010 - 03.2015
    • Repaired customer computers and electronics including but not limited to replacing hardware, removing malware, reinstalling operating systems, microsoldering
    • Modified Console and PC cases
    • Built custom computers
    • Client on-site installation, migration, troubleshooting and networking
    • Script development.

Education

Student -

Wheeling Jesuit University
Wheeling, WV

Skills

  • Troubleshooting
  • Excel
  • Management
  • Office
  • Networking
  • SQL
  • C#, NET, HTML5, CSS, Web Design
  • Call Management
  • Device Installation
  • System Maintenance
  • User Support

Hobbies and Interests

  • Music
  • Computers
  • Coffee
  • Football
  • Outdoors
  • Pets
  • Books

References

References available upon request

Timeline

PC Specialist

F2OnSite
03.2022 - 09.2023

IT Consultant

Self
10.2018 - 03.2022

Call Center Manager/ Information Technology

James Mash Consultants
03.2018 - 10.2018

Call Center Manager

SYL Solution Marketing
03.2016 - 03.2018

Customer Engineer

NCR
03.2015 - 03.2016

Technician

Frizzi Customs Computers and Electronics
04.2010 - 03.2015

Student -

Wheeling Jesuit University

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Jason Pettress