Brian Tiet
Mount Pleasant
Summary
Resourceful expert in IT technical support and military operations, noted for effective problem-solving and collaboration that lead to impactful system upgrades and comprehensive team training initiatives.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
PC Specialist
Great River Health
West Burlington
11.2025 - Current
- Provided technical support for hardware and software issues across departments.
- Coordinated installation and configuration of new computer systems and peripherals.
- Collaborated with IT teams to implement upgrades and maintain system performance.
Army Officer
Iowa Army National Guard
Des Moines
05.2022 - Current
- Managed communication systems to ensure accurate information flow in operations.
- Coordinated logistics for equipment and personnel during missions and training events.
- Facilitated collaboration among diverse teams to achieve mission objectives efficiently.
IT Field Technician
Excel IT Services
Fort Madison
02.2025 - 12.2025
- Installed and configured hardware and software for client systems.
- Provided on-site technical support for various IT issues.
- Diagnosed network problems and implemented solutions effectively.
- Configured and maintained network infrastructure for optimal performance and reliability.
- Monitored network traffic to identify and resolve connectivity issues promptly.
Food Clerk
Hyvee
Mount Pleasant
05.2020 - 11.2021
- Ensured cleanliness and organization of work areas across store.
- Monitored product expiration dates, removing outdated items promptly.
- Operated cash register to efficiently process payments for purchases.
Education
Master of Science - Information Technology Management
Western Governors University
Salt Lake City, UT10-2026
Bachelors Of Science In Information Technology -
Western Governors University
Salt Lake City, UT11-2025
Associate Of Science In Networking & Cybersecurity -
Southeastern Comunity College
West Burlington, Iowa05-2025
Graphic Designer - Graphic Designer Diploma
Hung Vuong Technology Vocational School
Ho Chi Minh City, Vietnam05-2018
Skills
- Network troubleshooting
- Hardware installation
- Wireless networking
- Technical support
- Customer service
- Team collaboration
- Problem analysis
- System configuration
Languages
Vietnamese
Native/ Bilingual
Certification
CompTIA A+
Timeline
PC Specialist
Great River Health
11.2025 - Current
IT Field Technician
Excel IT Services
02.2025 - 12.2025
Army Officer
Iowa Army National Guard
05.2022 - Current
Food Clerk
Hyvee
05.2020 - 11.2021
Master of Science - Information Technology Management
Western Governors University
Bachelors Of Science In Information Technology -
Western Governors University
Associate Of Science In Networking & Cybersecurity -
Southeastern Comunity College
Graphic Designer - Graphic Designer Diploma
Hung Vuong Technology Vocational School