Robert Zeitlman
Computer Enterprises, Inc. (CEI)
Pittsburgh,PA
7
years of professional experience
Technical support specialist with a strong background in IT support and customer service. Proven ability to enhance system performance, manage active directory, and conduct user training. Dedicated to improving user satisfaction and operational efficiency.
Work History
PC Specialist
1 Year 5 Months- Configured user workstations with hardware and software, optimizing setup for user requirements.
- Provided technical support for network connectivity issues and troubleshooting.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Managed inventory of computer equipment and peripherals, ensuring timely access for user needs.
- Maintained inventory of computer equipment and peripherals, ensuring availability for user needs.
- Monitored system performance and escalated issues to management, enabling prompt resolutions.
Deployment Specialist
4 Years 6 Months- Imaged and deployed equipment, including phones and laptops, to ensure seamless onboarding for employees.
- Enrolled new devices for new employees.
- Utilized Apple Business, Verizon, Workspace, and Ground Control platforms to streamline device management and deployment.
- Troubleshot Outlook and healthcare applications, resolving issues to improve user experience.
- Managed user access and permissions through active directory.
Help Desk Technician
5 Years 1 Month- Provided local and remote Tier 1 IT support for hardware and software, ensuring smooth operations for company personnel.
- Provided troubleshooting support for Windows and Mac products, assisting users in resolving technical issues.
- Troubleshooting windows and mac products.
- Established user accounts to streamline access and improve operational efficiency.
- Collaborated with developers to address and resolve equipment issues, ensuring minimal disruption to workflow.
Apple Specialist
1 Year 3 Months- Delivered technical support for Apple products, resolving customer issues and enhancing user experience.
- Assisted customers in identifying optimal solutions for technical challenges, enhancing satisfaction.
- Cultivated customer relationships through exceptional service, contributing to customer loyalty.
- Executed targeted marketing campaigns for Apple products, boosting product awareness among consumers.
- Updated product knowledge regularly to assist customers effectively.
Education
Bachelor's - Information Technology
Skills
Active Directory administration
Network configuration
Network administration
Remote desktop support
Hardware repair
computer hardware knowledge
SQL
Data analysis
copilot AI
Additional Information
Authorized to work in the US for any employer., I have proficient time management skills, and I work well in a group as well as alone.
Timeline
PC Specialist
Alcosan
03.2025 - CurrentRead More
Deployment Specialist
Highmark Health
02.2022 - CurrentRead More
Help Desk Technician
Computer Enterprises, Inc. (CEI)
07.2021 - CurrentRead More
Apple Specialist
Apple
08.2019 - 11.2020Read More
Point Park University
Bachelor's from Information Technology
Read More