Robert Zeitlman Jr.
Pittsburgh,PA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
7
7
years of professional experience
Work History
PC Specialist
Alcosan
Pittsburgh, Pennsylvania
03.2025 - Current
- Managed workstation hardware and software installation and configuration to support end users.
- Resolved network connectivity issues through technical troubleshooting and support.
- Performed minor repairs on hardware, software, and peripheral devices to maintain equipment.
- Delivered staff training on software applications and updates to strengthen user proficiency.
- Tracked system performance and escalated issues to management to support timely solution
- Supported SQL query development for data retrieval and analysis.
- Applied Excel to analyze data, develop formulas, create charts and pivot tables, and streamline spreadsheet quality.
Deployment specialist /Infrastructure Support Analyst
Highmark Health
Pittsburgh, USA
02.2022 - 03.2025
- Reviewed data sets in SQL, Excel, and reporting dashboards.
- Coordinated Highmark Health application deployments across clinical and business teams.
- Shared rollout plans with stakeholders, analysts, and support teams.
- Provided technical support during deployment by resolving issues as they came up.
- Partnered with other departments to complete deployment-related tasks on time.
Help Desk Technician
Computer Enterprises, Inc. (CEI)
Pittsburgh, USA
07.2021 - Current
- Provided local and remote Tier 1 IT support for hardware and software, ensuring smooth operations for company personnel.
- Troubleshooting windows and mac products.
- Created system images for new laptops for deployment.
- Established user accounts to enhance employee access and functionality.
- Collaborated with developers to resolve equipment issues.
Apple Specialist
Apple
Pittsburgh, USA
08.2019 - 11.2020
- Provided technical support to customers on various Apple products, including iPhones, iPads, MacBooks, and iMacs.
- Assisted customers in identifying optimal solutions for technical challenges, enhancing satisfaction.
- Fostered positive customer service experiences, building lasting customer relationships.
- Promoted Apple products through targeted marketing campaigns, increasing product visibility.
- maintain knowledge of Apple products and all merchandise offered.
Education
Bachelor's - Information Technology
Point Park University
Pittsburgh, PA05-2021
Skills
- Active Directory administration
- SQL querying
- Data analysis
- Attention to detail
- Microsoft excel
- Ticket management
- Hardware and software repair
- Documentation development
- Microsoft Copilot
Additional Information
Authorized to work in the US for any employer., I have proficient time management skills, and I work well in a group as well as alone.
Timeline
PC Specialist
Alcosan
03.2025 - Current
Deployment specialist /Infrastructure Support Analyst
Highmark Health
02.2022 - 03.2025
Help Desk Technician
Computer Enterprises, Inc. (CEI)
07.2021 - Current
Apple Specialist
Apple
08.2019 - 11.2020
Bachelor's - Information Technology
Point Park University