Jason Pettus

• Provided exceptional customer service to enhance client satisfaction and retention.
• Coordinated service appointments, ensuring optimal scheduling and resource allocation.
• Facilitated communication between technicians and customers regarding service updates and recommendations.
• Analyzed customer feedback to identify areas for process improvement in service delivery.
• Flied warranty claims to Paccar, Cummins, Allison Transmission, Meritor, Eaton Transmission, Logan's Body and Oxbody.
• Shipped out warranty defective parts
• Answered technicians questions about what is covered under warranty.

• Managed service department operations, ensuring efficient workflow and high customer satisfaction.

Met with customers to discuss service needs and develop effective and practical solutions.

• Oversaw scheduling and coordination of service appointments, optimizing technician utilization.
• Open work orders, assigned jobs to technicians, closed invoices and contacted customers.
• Filed warranty claims to Navistar, Cummins, Eaton, Meritor and Allison Transmission.
• Shipped out warranty parts when asked to return defective parts for testing