Summary
Overview
Work History
Education
Skills
Timeline
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Jason Phelps

Northville,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.

Overview

3
3
years of professional experience

Work History

Manager

PacSun
07.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Improved marketing to attract new customers and promote business.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.

Associate

PacSun
04.2023 - 07.2023
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Managed customer relations through communication and helpful interactions.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Created solutions for customers to satisfy specific needs, quality and budget.

Food Expediter

Nico And Vali
09.2022 - 03.2023
  • Improved order accuracy by effectively communicating with kitchen staff and ensuring timely food preparation.
  • Enhanced customer satisfaction by efficiently delivering meals to tables and promptly addressing any issues.
  • Maintained a clean and organized workspace, promoting a safe and efficient work environment.
  • Collaborated with servers and kitchen staff to ensure smooth service during high-volume periods.
  • Ensured accurate meal presentation by double-checking dishes against order tickets before delivery to tables.
  • Assisted in training new food expediters, providing guidance on best practices for maintaining an efficient workflow.

Food Truck Operator/Worker

Poverino
06.2021 - 08.2022


  • Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
  • Proficiently operated the POS system to process customer transactions efficiently and accurately.
  • Maintained high-quality food standards by consistently following recipes and cooking procedures.
  • Enhanced overall efficiency with thorough knowledge of menu offerings, ingredients, and allergen information.
  • Ensured cleanliness and safety within food truck, adhering to local health department guidelines.

Line Cook

Chipotle
02.2021 - 06.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Maintained smooth and timely operations in preparation and delivery of meals.

Education

Associate of Science - Business

Schoolcraft College
Northville
05.2023

High School Diploma -

Northville High School
Northville, MI
06.2022

Skills

  • Policy Implementation
  • Strategic Planning
  • Performance Management
  • Financial Management
  • Operations Management
  • Performance Evaluations
  • Complex Problem-Solving
  • Time Management
  • Staff Management
  • Team Leadership

Timeline

Manager

PacSun
07.2023 - Current

Associate

PacSun
04.2023 - 07.2023

Food Expediter

Nico And Vali
09.2022 - 03.2023

Food Truck Operator/Worker

Poverino
06.2021 - 08.2022

Line Cook

Chipotle
02.2021 - 06.2021

Associate of Science - Business

Schoolcraft College

High School Diploma -

Northville High School

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Jason Phelps