Jason Pille
Duluth,MN
Summary
Professional with strong track record in product support. Effective in driving customer satisfaction and resolving technical issues. Skilled in team collaboration, problem-solving, and adapting to changing requirements. Known for technical expertise, effective communication, and results-oriented approach.
Overview
28
28
years of professional experience
Work History
Product Support Manager - Mining
Cummins
08.2010 - Current
- Attend monthly Komatsu / Cummins equipment support Joiful meetings as prescribed by the One face Agreement
- Support all small mining equipment such as cranes, support trucks, forklifts, etc insuring 24/7/365 response and support.
- Help drive HHP indirect sales through customer preference for Cummins in equipment purchases for Komatsu, Hitachi, Epiroc and Letourneau.
- Support open pit iron ore mining accounts in Northern MN and the UP of Michigan insuring parts, labor and engine sales growth by improving the customer experience.
- Support and mentor resident mining technicians and local branch staff with mining accounts
Branch Manager
Cummins NPower
05.2002 - 08.2010
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Worked closely with account executives and sales manager
- Managed local HHP engine rebuilds and Komatsu module rebuilds
Service Manager
Cummins North Central
04.1998 - 05.2002
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Company leader for BMS - PIP and recovery rates
Service Technician
Cummins North Central
08.1997 - 08.1998
- Utilized hand tools and power tools to repair and maintain Cummins engines according to Cummins standards.
- Troubleshot and diagnosed problems with Cummins engines
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
Parts Technician
Cummins North Central
08.1997 - 04.1998
- Assisted with the training of new Parts Technicians, sharing knowledge and best practices for efficient operations.
- Identified obsolete parts and organized their disposal, optimizing warehouse space utilization.
- Reduced downtime in the repair shop by maintaining accurate stock levels of essential parts.
- Developed HHP support parts list for all engine models in our area
- Support HHP rebuild with required parts
Education
Mechanical Drafting And Design
Duluth Technical College
Duluth, MN05-1990
Skills
- Deliver Exceptional Customer Service
- Strong Dedication
- Safety-Focused
- Cross-Functional Teamwork
Timeline
Product Support Manager - Mining
Cummins
08.2010 - Current
Branch Manager
Cummins NPower
05.2002 - 08.2010
Service Manager
Cummins North Central
04.1998 - 05.2002
Service Technician
Cummins North Central
08.1997 - 08.1998
Parts Technician
Cummins North Central
08.1997 - 04.1998
Mechanical Drafting And Design
Duluth Technical College