Summary
Overview
Work History
Education
Skills
Timeline
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Jason Quigley

Trimble,MO

Summary

Dynamic leader with a proven track record at FedEx Freight, enhancing employee relations and driving leadership improvement. Excelled in building strong relationships and managing small business operations at Serenity Creek Farms. Skilled in verbal and written communication, achieving significant improvements in employee development and customer retention. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, transforming customer service standards and Equestrian business. Experienced in leading and supervising operational and sales teams.

Overview

27
27
years of professional experience

Work History

Owner

Serenity Creek Farms
01.2014 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.

Employee Relations Manager

FedEx Freight
09.2007 - 10.2020
  • Processed new hires, transfers, and separations.
  • Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
  • Devised robust training programs to strengthen investigatory skills, legal understanding, and motivational strategies.
  • Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
  • Developed strong relationships with department heads, enabling open communication channels for addressing employee concerns swiftly and effectively.
  • Spearheaded initiatives aimed at improving manager-employee communications, fostering greater trust between team members across the organization.

Center Manager

FedEx Freight
03.2003 - 03.2007
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.

Supervisor

FedEx Freight
09.2000 - 03.2007
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.

Insurance Agent

Quality Insurance
05.1997 - 01.1999
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Prepared and reviewed insurance applications to verify compliance with regulations.

Education

Bachelor of Science - Business Administration And Management

Rockhurst University
Kansas City, MO
05.2020

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Business Management
  • Sales Leadership
  • Employee Development
  • Employee Relations

Timeline

Owner

Serenity Creek Farms
01.2014 - Current

Employee Relations Manager

FedEx Freight
09.2007 - 10.2020

Center Manager

FedEx Freight
03.2003 - 03.2007

Supervisor

FedEx Freight
09.2000 - 03.2007

Insurance Agent

Quality Insurance
05.1997 - 01.1999

Bachelor of Science - Business Administration And Management

Rockhurst University

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Jason Quigley