JASON QUINTANILLA
HOUSTON,TX
Overview
6
6
years of professional experience
Work History
Technical Expert
Apple
Houston, TX
07.2022 - Current
- Provide guidance and support mentoring Tech Specialist and Tech Experts to align with Apple’s quarterly focus.
- Communicate with the Leads and Genius Admins to create a more cohesive repair room that outlines Apple’s values of inclusion and diversity.
- Collaborate with high-performing Business engagement peers to ensure the team has various approaches to close business introductions.
- Work side by side with team members to ensure Personalized Shopping is used to determine trade-in values and create owners:
- Consistently Exceeded same-unit repairs over 95% QTD and created awareness with proper tools to support my peers with repairs.
Technical Specialist
Apple
Houston, TX
02.2022 - 07.2022
- Displayed care and empathy through troubleshooting IOS devices and providing the best solution that fits the customer’s needs.
- Excel when faced with difficult situations and a fast-paced environment that supports same-day help.
- Support team members with shared responsibilities to create a seamless customer journey.
- Collaborate with Sales specialists to Identify ownership opportunities through carrier promotional offers.
- Build relationships with peers to drive results as a team.
Key Carrier/ Customer Experience Cooridinator
Marshalls
Richmond, TX
10.2018 - 06.2021
- Secured premises by opening and closing store, maintaining safety protocols.
- Assisted with customer inquiries to enhance shopping experience.
- Improved inventory accuracy by conducting regular stock checks.
- Conducted daily cash reconciliations for efficient financial management.
- Actively train and mentor associates on front end principles using appropriate company resources and tools.
Education
Associates Degree - undefined
Wharton County Junior College
01.2021
High School -
Travis High School
Richmond, Tx05.2019
Skills
- Successful in following APPLE steps of service to cater personal solutions for customers
- Strong self-awareness skills and experience guiding customer concerns with empathy
- Manage conflict and ambiguity
- Find solutions in a timely manner
Timeline
Technical Expert
Apple
07.2022 - Current
Technical Specialist
Apple
02.2022 - 07.2022
Key Carrier/ Customer Experience Cooridinator
Marshalls
10.2018 - 06.2021
Associates Degree - undefined
Wharton County Junior College
High School -
Travis High School