Summary
Overview
Work History
Skills
Additional Information
Timeline
Generic

Jason Hudson

Phoenix,AZ

Summary

Highly skilled and versatile specialist with a proven track record in all things content, multitasking and managing projects. I possess a tenacious and goal-oriented mindset, with an unwavering commitment to achieving results. A master communicator who is adept at building strong relationships, internally and externally. High IQ and EQ, adaptable and flexible with a keen eye for quality, and capable of producing exceptional work both independently and collaboratively.

Overview

8
8
years of professional experience

Work History

Content and Quality Support Specialist

Zillow
06.2022 - 03.2023
  • Managed content management initiatives and requests such as writing and editing copy ensuring quality and consistency
  • Oversaw ticket and issue tracking; served as Jira admin; pushed forward enhancements to proprietary content management system
  • Collaborated closely with internal teams to create and update leases and compliance content, manage backlog, and supported launches into new territories; collaborated with marketing to identify an key content for inclusion in monthly newsletters and campaigns
  • Quaterbacked and facilitated cross-functional communication between legal, marketing, product, and engineering teams; addressed issues and reported on progress;
  • Supported Fraud and Quality teams by identifying bad actors, removed spam and fraudulent listings; designed and proposed automated solutions

Operations Coordinator (Contract)

Opendoor
08.2021 - 04.2022
  • Conducted daily, weekly, and monthly monitoring of key metrics, analyzing root causes, and utilizing data to propose and execute process improvements
  • Supervised relationships with third-party partners and provided P0 reporting to both internal and external stakeholders
  • Fostered collaboration across departments to gather and disseminate critical information necessary for expansion, acquisition, and resale timeline
  • Prioritized Jira and CRM tickets, paying particular attention to deadlines and market expansions
  • Drove alignment across vendor and field agent teams, onboarded and trained new agents, and partnered with vendor leadership to deliver quality reporting and feedback; provided direction and guidance in order to achieve targets.

Content Operations Specialist III - Music

Apple, Inc.
09.2016 - 11.2020
  • Curated and managed metadata for priority and confidential music content releases; English language and Urban Music culture/genre SME for content review, ticketing, and lyrics transcription efforts; Served as author and chief editor of the Lyrics/Metadata Style Guide on Apple.com.
  • Established high-quality standards and processes by owning and managing multiple vendor partner relationships; collaborated with procurement to create, implement, and track cost per task; Created and enforced SLAs, lead QBR meetings; Built score carding process to grade vendors and content providers on delivery quality
  • Recruited, trained, and managed on site and global team of freelance contractors; handled administrative duties, provided coaching, implemented corrective actions; owned communications and relationships with staffing partners
  • Served as operations point of contact for various internal teams; effectively delegated task assignments, tracked progress, and provided reporting to team and stakeholders
  • Measured team, vendor, and contractor performance; assisted in development of customer/social media sentiment tool to identify actionable items and streamlined operations; Primary Ops resource for analytics teams to design productivity dashboards in Tableau.
  • Fostered collaboration throughout the greater Music Operations org and supported sister content ops teams; collaborated with engineering teams to drive tooling improvements and process enhancements

Linguistic and Quality Specialist

Welocalize (off Site For Fortune 100 Client)
05.2016 - 09.2016
  • Implemented process improvements and received a full-time role offer, contributing to Apple's success; expert and primary resource for product and engineering contributing to proprietary transcription tool for Apple Lyrics
  • Analyzed and evaluated text data quality from providers according to established criteria; made edits and organized feedback for delivery; reviewed music content and metadata; conducted extensive research to ensure accuracy and consistency across platforms
  • Assisted project leaders in developing tooling; Participated in A/B testing and experimentation to evaluate and provide feedback on new features; collaborated with leaders to develop quality and productivity metrics; provided feedback for process improvements, and reported issues and roadblocks
  • Developed, authored and edited new conventions, guidelines, glossary and knowledge base for delivery to client

Client Advocate/Sales Development

inDinero
02.2015 - 05.2016
  • Resolved client issues and provided exceptional white-glove support via email, ticketing, chat, and phone.
  • Collaborated with Senior Account Manager and a team of accountants and tax professionals to oversee and manage relationships with 100+ high-touch clients
  • Established and implemented a comprehensive client onboarding process and strategy, facilitating orientation webinars for new clients
  • Proactively identified opportunities to enroll clients in additional service offerings, maximizing revenue and deepening client relationships
  • Conducted client sentiment analyses and consulted with product development teams to enhance products based on client feedback
  • Consistently exceeded all sales targets and performance quotas, driving revenue growth and profitability
  • Collaborated cross-functionally with the Administration and Finance departments to drive successful completion of various side projects.

Skills

  • Microsoft and MacOS suite of applications
  • Google Workspace Suite of Applications
  • Jira, Confluence, Atlassian Suite
  • Content Management Systems
  • Project Management and Coordination
  • Stakeholder Management and Cross Functional Collaboration
  • Vendor and External Relationship Management
  • Content and Metadata Curation
  • Partner Relations and Customer Service
  • Data Analysis and Reporting
  • Agile Methodology

Additional Information

Apple Thurgood Marshall HBCU Scholars Program - Intern program mentor and representative - 2017

Apple/Santa Clara University - 'Breakthrough Silicon Valley' - Career Exploration Youth Mentor - 2018, 2019

Volunteer - Boys and Girls Club of San Jose, CA - 2016 -2019

Timeline

Content and Quality Support Specialist

Zillow
06.2022 - 03.2023

Operations Coordinator (Contract)

Opendoor
08.2021 - 04.2022

Content Operations Specialist III - Music

Apple, Inc.
09.2016 - 11.2020

Linguistic and Quality Specialist

Welocalize (off Site For Fortune 100 Client)
05.2016 - 09.2016

Client Advocate/Sales Development

inDinero
02.2015 - 05.2016

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Jason Hudson