Jason Ralda
Cheney
Summary
Dynamic professional with experience at Thai Bamboo Restaurant and Eastern Washington University. Proven track record in high-volume customer service and IT support, demonstrating reliability and teamwork. Skilled in help desk support and information security, effectively enhancing operational efficiency and user satisfaction. Committed to excellence in every task undertaken.
Overview
3
3
years of professional experience
Work History
Bartender, Server
Thai Bamboo Restaurant
06.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
IT Assistant
Eastern Washington University
09.2022 - 04.2023
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Responded to queries on phone, via email or through IT ticketing system.
- Collaborated with IT team to successfully complete large projects within strict deadlines.
Education
Bachelor of Science - Cyber Security
Eastern Washington University
Cheney, WA03-2025
Skills
- HelpDesk support
- Highly reliable
- Team player attitude
- Information security
Timeline
Bartender, Server
Thai Bamboo Restaurant
06.2023 - Current
IT Assistant
Eastern Washington University
09.2022 - 04.2023
Bachelor of Science - Cyber Security
Eastern Washington University
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