Jason Ralph Klein
Stanton,TX
Summary
Dynamic customer service professional with extensive experience at Liveops, excelling in issue resolution and customer relationship management. Proven ability to enhance user experience through effective communication and product education, achieving high customer satisfaction rates. Skilled in CRM software and adept at handling escalated issues with empathy and professionalism.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Liveops
San Antonio, Texas
05.2020 - 11.2025
- Providing customer service for Abbvie ARS.
- Delivered exceptional customer service via phone and chat platforms.
- Resolved customer inquiries efficiently and effectively using company systems.
- Educated customers on products and services to enhance user experience.
- Documented customer interactions accurately in the CRM system.
- Collaborated with team members to streamline support processes and improve service.
- Handled escalated issues with professionalism and empathy during peak hours.
- Provided feedback on common customer concerns to improve service delivery.
- Participated in training sessions to enhance product knowledge and service skills.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Answered incoming calls promptly and professionally within company standards.
- Provided product information to customers in a timely manner.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Managed high-volume of inbound and outbound customer calls.
- Attended training sessions regularly to stay current on new products or services.
Customer Service Agent
DirecTV
02.2018 - 03.2020
- Proving customer services for pending installations and rescheduling installs.
- Selling internet services bundles with many internet services providers before the DIRECTV and ATT merger.
- Delivered exceptional customer service via phone and chat platforms.
- Resolved customer inquiries efficiently and effectively using company systems.
- Educated customers on products and services to enhance user experience.
- Documented customer interactions accurately in the CRM system.
- Handled escalated issues with professionalism and empathy during peak hours.
- Participated in training sessions to enhance product knowledge and service skills.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Answered incoming calls promptly and professionally within company standards.
- Provided product information to customers in a timely manner.
- Managed high-volume of inbound and outbound customer calls.
Customer Service Rep
Call Center Pros (CCP)
06.2014 - 08.2016
- Provided exceptional support to customers through multiple communication channels.
- Resolved customer inquiries and complaints efficiently and professionally.
- Maintained detailed records of customer interactions and transactions.
- Collaborated with team members to improve service delivery processes.
- Facilitated feedback sessions to identify areas for service enhancement.
- Utilized CRM software to track customer issues and follow-ups effectively.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Commercial And Advertising Art
The University of Texas At Austin
Austin, Texas, TXSkills
- Customer relationship management
- CRM software
- Issue resolution
- Escalation handling
- Product education
- High-volume call management
- Service process improvement
- Documentation standards
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Adaptability to feedback
- Conflict resolution
- Typing speed
- Email management
- Order placement
- Phone etiquette
- Inbound customer service
- Issue escalation
- Language proficiency
- De-escalation techniques
- Customer complaint resolution
References
If Requested
Personal Information
Date of Birth: 02/10/83
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Agent
Liveops
05.2020 - 11.2025
Customer Service Agent
DirecTV
02.2018 - 03.2020
Customer Service Rep
Call Center Pros (CCP)
06.2014 - 08.2016
Some College (No Degree) - Commercial And Advertising Art
The University of Texas At Austin