JASON RECINOS
TOOELE,US
Summary
Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Retail Sales Associate
Victra Verizon
2026.05 - Current
- Analyzed sales data to identify trends, contributing to strategy adjustments that improved overall store performance.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
ONLINE FRAUD CLAIMS
Wells Fargo Bank
2021.03 - 2024.01
- Utilized various software programs to complete daily tasks.
- Utilized problem-solving skills to quickly resolve customer inquiries.
- Drafted reports summarizing findings from investigations into potential fraudulent activities.
- Analyzed customer data and identified suspicious transactions.
- Provided technical support in the development of computer systems designed to detect signs of possible fraudulent activity.
- Provided training to staff on fraud detection techniques and procedures.
- Investigated claims made by customers regarding possible fraudulent charges or unauthorized use of their accounts.
- Trained new employees on company policies, procedures and best practices.
- Worked collaboratively with colleagues across all departments.
FRAUD REPRESENTATIVE
Discover Financial Services
2019.01 - 2021.03
- Investigated suspicious transactions, applying pattern recognition to identify fraudulent activity and support timely account protection.
- Resolved customer disputes efficiently, securing account integrity and contributing to measurable improvements in client trust.
- Maintained accurate records of investigations, upholding compliance standards and ensuring reliable audit trails.
- Provided clear communication to customers during fraud inquiries, delivering reassurance and building positive relationships.
Retail Sales Associate
AT&T
2018.03 - 2020.02
- Delivered exceptional customer service, addressing inquiries and resolving issues effectively.
- Assisted customers in selecting products, enhancing their shopping experience through expert recommendations.
- Maintained knowledge of current promotions and inventory levels to drive sales and support customers' needs.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
CMA ACCOUNT SPECIALIST
Discover Financial Services
2017.06 - 2019.01
- Managed delinquent accounts, achieving a 12% reduction in overdue balances through effective negotiation.
- Utilized analytical skills to identify trends, contributing to strategic adjustments and enhanced recovery.
- Collaborated with team to streamline processes, resulting in a 9% increase in collection efficiency.
- Documented call outcomes and payment agreements with precision, ensuring compliance with financial regulations and audit requirements.
- Utilized advanced negotiation techniques to secure favorable payment arrangements, significantly improving cash flow and reducing outstanding balances.
Education
HIGH SCHOOL DIPLOMA -
Stansbury High School
UT2017-05
Skills
- Spanish fluency
- Customer service
- Customer assistance
- Cash handling
- Customer support
- Sales analysis
- Teamwork and collaboration
- Bilingual communication
- Sales-related compliance
- Flexible availability
- Fraud prevention
LANGUAGES
English (Native)
Spanish (Native)
Timeline
Retail Sales Associate
Victra Verizon
2026.05 - Current
ONLINE FRAUD CLAIMS
Wells Fargo Bank
2021.03 - 2024.01
FRAUD REPRESENTATIVE
Discover Financial Services
2019.01 - 2021.03
Retail Sales Associate
AT&T
2018.03 - 2020.02
CMA ACCOUNT SPECIALIST
Discover Financial Services
2017.06 - 2019.01
HIGH SCHOOL DIPLOMA -
Stansbury High School