JASON REID
Upland,CA
Summary
Dynamic and results-oriented professional with a proven track record at Bowlero, excelling in high-pressure environments. Expert in enhancing customer experiences and sales through exceptional service and upselling techniques. Demonstrates a strong work ethic and exceptional customer service skills, significantly contributing to team success and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Server/Bartender
Bowlero
06.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on Bowlero standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Forge Equipment Operator
Arconic/Howmet
10.2017 - 02.2020
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
Bartender
Corner Pub
02.2014 - 09.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma -
Sultana Highschool
Hesperia, CA06-1999
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Training and Mentoring
- Goal Oriented
- Sales techniques
Timeline
Server/Bartender
Bowlero
06.2021 - Current
Forge Equipment Operator
Arconic/Howmet
10.2017 - 02.2020
Bartender
Corner Pub
02.2014 - 09.2017
High School Diploma -
Sultana Highschool