Jason Reyes
San Diego,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Make-A-Wish San Diego
10.2022 - Current
- Develop and maintain strong relationships as a point of contact for wish families, volunteers, vendors and local airline contacts.
- Gather confidential documents and information that is needed to move wishes forward in a timely manner, which has decreased a caseload from 59 at the time of hire to consistently 35-40.
- Create and update digital files to maintain current, accurate, and compliant documentation.
- Conduct research to assist with routine tasks and special projects.
- Deliver top-notch administrative support to office staff, promoting excellence in office operations.
Account Administrative Representative (Temp)
Kaiser Permanente
08.2021 - 07.2022
- Received and processed up to 60 Medicare enrollment forms daily with 100% quality audit scores.
- Reviewed, researched and analyzed member data to determine eligibility.
- Made outbound calls to members and/or their authorized representatives to obtain key data, offer Kaiser health care plans, all while employing excellent customer service.
- Ensuring that changes to contracts are quickly & accurately updated in the contract systems.
- Trusted with confidential health information necessary for processing.
Assistant Manager
Tilly's
11.2019 - 11.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Offered outstanding hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Resolved customer service issues promptly and was relied upon to handle escalated situations.
- Trained and managed 20+ sales associates in product specifications, sales incentives and selling techniques, significantly increasing productivity and customer satisfaction.
Investigative Assistant
JRR Consulting & Investigations
11.2018 - 01.2020
- Performed background investigations using social media and licensed database search engines.
- Transcribed notes and taped interviews.
- Proofread and edited reports.
- Prepared invoices for billing.
- Assisted in photographing and documenting accident scenes.
Assistant Teacher
Catalyst Kids (formerly Child Development Centers)
06.2017 - 09.2018
- Assisted in supervising and instructing 50-70 children ages 4-12 daily.
- Evaluated and documented 17-24 children's progress and made notes on details such as behavior, comprehension and personal growth.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Prepared meals and snacks to fulfill nutritional needs of children.
- Established trusting relationships with families and inspired children to dream big, pursue goals and be themselves.
Education
Bachelor of Arts - English
Arizona State University
Tempe, AZ12.2016
Associate of Arts - English
De Anza College
Cupertino, CA06.2014
High School Diploma - General Studies
Leland High School
San Jose, CA06.2011
Skills
- Excellent Verbal and Written Communication
- Strong Interpersonal Skills
- Customer Service
- Office Administration
- Time Management
- Salesforce
- Research
- Training & Supervision
- Organizational Skills
Timeline
Administrative Assistant
Make-A-Wish San Diego
10.2022 - Current
Account Administrative Representative (Temp)
Kaiser Permanente
08.2021 - 07.2022
Assistant Manager
Tilly's
11.2019 - 11.2020
Investigative Assistant
JRR Consulting & Investigations
11.2018 - 01.2020
Assistant Teacher
Catalyst Kids (formerly Child Development Centers)
06.2017 - 09.2018
Bachelor of Arts - English
Arizona State University
Associate of Arts - English
De Anza College
High School Diploma - General Studies
Leland High School
Similar Profiles
ROBERTO PARRAROBERTO PARRA
Rehabilitation Technician at San Diego Family Health Centers Of San DiegoRehabilitation Technician at San Diego Family Health Centers Of San Diego
Isabel BiddlecomIsabel Biddlecom
Registered Nurse at San Diego PACE San YsidroRegistered Nurse at San Diego PACE San Ysidro
Eduardo HernandezEduardo Hernandez
Nurse Assistant at San Diego PACE San YsidroNurse Assistant at San Diego PACE San Ysidro
Courtney Wilson-GentryCourtney Wilson-Gentry
Insurance Benefits Manager at BetterNightInsurance Benefits Manager at BetterNight
Ayleen Guadalupe Prado GuzmanAyleen Guadalupe Prado Guzman
Jack N the Box at Sonia MartinezJack N the Box at Sonia Martinez