Jason Reyes
Miami Beach,United States
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
Languages
1
1
Certification
13
13
years of professional experience
Work History
Field Technician Supervisor
Casualty Pro Restoration
12.2020 - Current
- Conducted comprehensive inspections of properties to assess damage and determine restoration needs.
- Operated water extraction and drying equipment to mitigate water damage effectively.
- Collaborated with insurance adjusters to facilitate swift claims processing for clients.
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Contact: Kostia berrios - 786-683-0460
Front Desk supervisor
New Point Miami
01.2019 - 03.2020
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored front desk staff to enhance service quality and operational efficiency.
- Resolved guest complaints promptly, elevating overall satisfaction and loyalty.
- Coordinated with housekeeping and maintenance teams to ensure readiness of rooms for guests.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Contact: Carolina Bonavita- 305-316-6873
Reservation Agent
Chesterfield
11.2018 - 01.2019
- Managed reservations using property management system to ensure accurate bookings and guest satisfaction.
- Handled billing information over phone.
- Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Contact: Carolina Tapia: 305-781-5340
Front desk Agent
Chelsea Hotel
12.2013 - 11.2018
- Managed guest check-in and check-out processes to ensure smooth arrivals and departures.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Assisted in training new front desk staff on hotel policies and procedures for improved service delivery.
- Collected room deposits, fees, and payments.
- Contact: Winston Macias 772-341-8400
Education
Business - Business Administration
Miami Dade College
01.2015
Highschool - undefined
Miami beach senior High
05.2013
Skills
- Field operations
- Professional communication
- Project management
- Equipment maintenance
- Customer service
- Teamwork and collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
Certification
- Licensed IICRC Health and safety -2026
- Licensed IICRC Water damage restoration -2024
LANGUAGES
English Native or Bilingual Proficiency
Spanish Professional Working Proficiency
Timeline
Field Technician Supervisor
Casualty Pro Restoration
12.2020 - Current
Front Desk supervisor
New Point Miami
01.2019 - 03.2020
Reservation Agent
Chesterfield
11.2018 - 01.2019
Front desk Agent
Chelsea Hotel
12.2013 - 11.2018
Highschool - undefined
Miami beach senior High
Business - Business Administration
Miami Dade College
ACHIEVEMENTS
Employee of the month (07/2015 - 07/2015), Employee of the month (09/2015 - 09/2015)