Jeremy White
Pflugerville
Summary
Experienced with managing field operations and technical teams effectively. Utilizes strategic planning and problem-solving skills to ensure project success. Track record of improving team efficiency and maintaining high standards of safety and quality.
Overview
11
11
years of professional experience
Work History
Field Technician Supervisor
Dcomm Inc.
Austin, TX
06.2025 - Current
- Supervised field operations ensuring compliance with safety protocols and company standards.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Installation and Repair Technician
ITC Service Group
Austin, TX
06.2024 - 06.2025
- Installed and configured various hardware components, including servers, routers, switches, and network equipment
- Performed system upgrades and software installations to ensure optimal performance and functionality
- Collaborated with clients to understand their specific needs and requirements for installation projects
- Managed inventory of equipment and supplies needed for installation projects
- Followed industry best practices and safety guidelines during all installation activities
- Troubleshot technical issues during installations, ensuring timely resolution to minimize downtime
- Documented installation procedures, configurations, and troubleshooting steps for future reference
- Maintained accurate records of completed installations, including project details and customer information
- Collaborated with cross-functional teams such as sales, engineering, and customer support to ensure seamless execution of installation projects
- Supported post-installation activities such as system testing, user acceptance testing (UAT), or performance tuning
- Participated in regular team meetings or trainings to stay updated on new technologies or industry trends
- Maintained a clean work environment by organizing tools/equipment after each job completion
- Demonstrated excellent communication skills when interacting with clients/customers throughout the entire installation process
- Leveraged problem-solving skills effectively when encountering unexpected challenges during an installation project
Field Installation Supervisor
DCOMM, INC
Austin, TX
05.2022 - 06.2024
- Monitored and Supervised over 20 installation Technicians.
- Taught classes on Fiber installation processes for Spectrum
- Ran classes to train installation technicians on CoAx and Fiber
- Monitored New technician growth to determine Field Eligibility
- Followed and enforced OSHA mandated safety requirements
- Managed hiring processes for new technicians
- Ran Drops and installations for escalations and training purposes
- Assisted out in the field on long drops exceeding 1200ft
- Up to date knowledge or VeEx Meters and Operation for Level Testing
- Up to Date knowledge on Fiber light meters and testing
- Managing work schedules, PTO and Time Off Requests to maintain a healthy work life balance for technicians
- Managed issuing and distribution of necessary equipment and tools for production technicians
- Review Profit and Loss Reports for efficiency
Supervisor/Install Tech
DCOMM, INC
Corpus Christi, TX
06.2019 - 05.2022
- Kept control of routing
- Ensured technicians completed their work assignments in a timely manner
- Installed phone, video and HSD for businesses
- Installed and configured various hardware components, including servers, routers, switches, and network equipment
- Managed inventory of equipment and supplies needed for installation projects
- Performed system upgrades and software installations to ensure optimal performance and functionality
- Collaborated with clients to understand their specific needs and requirements for installation projects
- Troubleshot technical issues during installations, ensuring timely resolution to minimize downtime
- Provided training and support to end-users on newly installed systems or equipment
Customer Service Rep
Circle K
Kingsville, TX
11.2017 - 06.2019
- Manager, Carla Garcia
- Cashier duties
- Provide excellent customer service
- Ensure customers are aided in finding necessary items
- Ensured store stayed clean
Field Technician
MasTec Advanced Technologies
Corpus Christi, TX
09.2015 - 09.2017
- Field Tech Supervisor, Bill Miles
- Installed and serviced Direct TV systems
- Provided excellent customer service
- Maintained work vehicle on a weekly basis
Door-to-Door Sales Representative
Just Energy, Retail Energy
Corpus Christi, TX
02.2015 - 05.2015
- Door to door sales, traveled to deregulated cities in Texas
- Offered different energy programs to customers
- Switched customers from their energy providers to Just Energy
- Filled out contracts, explained details to customers, ensured transition went smoothly and professionally to provide excellent customer satisfaction
Education
High School Diploma -
H.M. King High School
01-2010
Skills
- Leadership (7 years)
- Assembly
- Supervisor (7 years)
- Construction
- Sales
- Mechanical Fiber splicing (2 years)
- Customer Service Relations
- Customer service
- Cable Installation (7 years)
- Install Technician (7 years)
- Excellent computer skills
- Field operations
Timeline
Field Technician Supervisor
Dcomm Inc.
06.2025 - Current
Installation and Repair Technician
ITC Service Group
06.2024 - 06.2025
Field Installation Supervisor
DCOMM, INC
05.2022 - 06.2024
Supervisor/Install Tech
DCOMM, INC
06.2019 - 05.2022
Customer Service Rep
Circle K
11.2017 - 06.2019
Field Technician
MasTec Advanced Technologies
09.2015 - 09.2017
Door-to-Door Sales Representative
Just Energy, Retail Energy
02.2015 - 05.2015
High School Diploma -
H.M. King High School