Jason Rose
Chicago,IL
Summary
Results-driven hospitality professional with extensive experience in delivering exceptional guest experiences within fast-paced restaurant settings. Core competencies include fine dining service, customer relationship management, and effective team leadership, leading to increased sales and enhanced guest satisfaction. Proven track record in training new staff and addressing customer concerns with strong interpersonal skills. Committed to fostering customer loyalty while contributing positively to team dynamics.
Overview
10
10
years of professional experience
Work History
Sales Associate/Food Runner
Cameron Mitchell Restaurants - Ocean Prime
Chicago, IL
06.2021 - Current
- Deliver attentive, polished, five-star service to every guest, consistently exceeding expectations
- Proactively address guest requests and strive to make 'yes' the answer to every inquiry
- Demonstrate meticulous attention to detail in all aspects of service, including accommodating allergies and dietary restrictions
Server
Katana Chicago
Chicago, IL
12.2019 - 03.2020
- Maintained in-depth knowledge of menu items and ingredients to effectively drive sales
- Collaborated with the kitchen to ensure timely and accurate order fulfillment, maximizing customer satisfaction
- Cultivated loyal customer relationships and consistently received outstanding reviews
- Regularly achieved the highest per-night wine and liquor sales averages among the team
Lead Server, Trainer, Mentor, Bartender
Uncle Julio's
Various Locations
06.2017 - 03.2020
- Vernon Hills, IL: Provided exceptional guest experiences and served as a role model for other team members
- Brookfield, WI: Member of the new store opening team, responsible for training and mentoring new employees
- Lombard, IL: Implemented new training processes and retrained staff to maintain company standards
- Arlington, TX: Joined the new store opening team, providing guidance and knowledge to new hires
- Kildeer, IL: Contributed to a positive guest experience and trained new employees to reach their full potential
Server/Catering Specialist
Olive Garden
Vernon Hills, Illinois
02.2015 - 06.2017
- Presented menus and answered questions regarding items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Trained new employees to perform duties.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Upheld high standards of sanitation in accordance with health department regulations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted customers, answered questions and recommended specials to increase profits.
- Managed inventory and restocked catering supplies as needed.
- Trained new catering assistants in proper procedures and customer service standards.
- Transported food and catering equipment to and from event locations.
- Provided excellent customer service, addressing guest inquiries and concerns promptly.
Education
Bachelor's Degree -
University of Colorado
Denver, CO01.2022
Associate Degree -
Harper College
Palatine, IL01.2016
High School Diploma -
Buffalo Grove High School
Buffalo Grove, IL01.2014
Skills
- ServSafe Certified
- BASSET Certified
- Aloha POS proficiency
- Reservations Management
- Guest Accommodations and Experience Enhancement
- Vendor Interaction
- Excellent communication and interpersonal skills
- Strong work ethic and team player mentality
Accomplishments
- 6 time Milkshake Award winner for Cameron Mitchell Restaurants
- 3 time employee of the month for Olive Garden
References
References available upon request.
Timeline
Sales Associate/Food Runner
Cameron Mitchell Restaurants - Ocean Prime
06.2021 - Current
Server
Katana Chicago
12.2019 - 03.2020
Lead Server, Trainer, Mentor, Bartender
Uncle Julio's
06.2017 - 03.2020
Server/Catering Specialist
Olive Garden
02.2015 - 06.2017
Bachelor's Degree -
University of Colorado
Associate Degree -
Harper College
High School Diploma -
Buffalo Grove High School
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