JASON SCHWENK
Erie,PA
Summary
Accomplished Operations Manager with a robust background at Presque Isle Wine Cellars, enhancing operational efficiency and customer satisfaction. Expert in procurement and project management, with a proven track record in vendor sourcing and team leadership. Excelled in strategic problem-solving and interpersonal communication, significantly reducing overhead costs.
Overview
24
24
years of professional experience
Work History
Operations Manager
Presque Isle Wine Cellars
2023.02 - 2024.04
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
- Managed daily operations of multiple departments to maximize efficiency
- Developed talented team, participating in coaching, and performance management processes
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes
- Established operational policies, procedures, standards, and objectives in alignment with organizational goals
- Developed and maintained relationships with customers and vendors for successful project completion
- Ensured effective communication among staff members by providing training when necessary
- Liaised between departments to facilitate smooth workflow across the organization
- Implemented cost-saving initiatives to reduce overhead costs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Purchasing And Inventory Manager
Presque Isle Wine Cellars
2016.01 - 2023.02
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding
- Developed new Bill of Materials operations for incoming grapes, juices, bulk wine, and bottled wine
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Created and updated regular inventory reports and records.
Inventory Manager
Presque Isle Wine Cellars
2016.01 - 2023.02
- Implemented policies to reduce cost and eliminate waste
- Adjusted procedures to maximize department effectiveness
- Improved inspection policies to increase quality of raw materials and finished goods
- Purchased new products and oversaw inventory stocking and availability
- Decreased material expenses by managing tracking and supply
- Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients.
Chemical Breakdown
Presque Isle Wine Cellars
2012.10 - 2014.06
- Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid accidents
- Followed all waste handling guidelines to minimize waste generation
- Stored, retrieved, mixed and monitored chemicals used in production process
- Regularly cleaned, organized, and maintained breakdown room
- Worked with shipping, warehouse, and purchasing manager to limit or prevent any delays in breakdown and shipment of product to customers
- Maintained excellent attendance record, consistently arriving to work on time
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Developed and maintained courteous and effective working relationships.
Culinary Manager
Ruby Tuesday
2000.06 - 2009.12
- Scheduled kitchen staff of over 15 people
- Verified prepared food met standards for quality and quantity before serving to customers
- Maximized quality assurance by completing frequent line checks
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Oversaw food preparation and monitored safety protocols
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
Bachelor of Science - Computer Engineering
Penn State
Erie, PA05.2027
High School Diploma -
Iroquois High School
Erie, PA06.1999
Skills
- Procurement expertise
- Requests for information
- Reporting knowledge
- Profit and loss understanding
- Project Management
- Operations management
- Vendor sourcing
- Document preparation
- Team Leading
- Analytical and Critical Thinking
- Problem-Solving
- Multitasking Abilities
References
References available upon request
Timeline
Operations Manager
Presque Isle Wine Cellars
2023.02 - 2024.04
Purchasing And Inventory Manager
Presque Isle Wine Cellars
2016.01 - 2023.02
Inventory Manager
Presque Isle Wine Cellars
2016.01 - 2023.02
Chemical Breakdown
Presque Isle Wine Cellars
2012.10 - 2014.06
Culinary Manager
Ruby Tuesday
2000.06 - 2009.12
Bachelor of Science - Computer Engineering
Penn State
High School Diploma -
Iroquois High School
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