ZACK FELDMANN
Erie,PA
Summary
Highly motivated restaurant manager with 10+ years of food service industry experience. Consistently drives results by building and leading high-performance teams. Excellent communication and people skills with proven history of effectively collaboration across all organizational levels.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Oliver's Rooftop
Erie, Pennsylvania
04.2025 - Current
- Managed staff schedules and optimized team performance for peak service hours.
- Handled customer feedback to address concerns and enhance dining experiences.
- Established safety protocols to ensure compliance with health regulations and standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
RESTAURANT MANAGER
Oliver's Rooftop
Erie, Pennsylvania
10.2023 - 04.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
BAR AND SERVICE MANAGER
Firebirds Wood Fired Grill
Erie, Pennsylvania
03.2020 - 10.2023
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Implemented strategies to increase customer service satisfaction ratings.
- Created and oversaw employee schedules.
BAR AND SERVICE MANAGER
Applebee's Grill and Bar
Erie, Pennsylvania
10.2020 - 03.2023
- Hired, trained and supervised team of service staff members to meet restaurant goals and employee retention.
- Created and oversaw all front of house employee schedules.
- Correctly calculated inventory and ordered appropriately to replenish food, beverage, and bar stock.
- Used industry expertise, and customer service skills to resolve customer concerns and promote loyalty.
ACCOUNT EXECUTIVE
IHeartMedia
Erie, Pennsylvania
05.2019 - 10.2020
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Researched competitive landscape and emerging technologies to position brand in local marketplace.
- Managed sales cycle to maintain solid customer base.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
SERVER/BARTENDER
Applebee's Grill and Bar
Erie, Pennsylvania
08.2009 - 06.2019
- Cultivated warm relationships with regular guests.
- Strategically timed check-ins with guests to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end items to guests.
- Shared knowledge of menu items and flavors, enabling guests to make personal decisions based on taste and interest.
Education
General Studies - No Degree
Penn State Behrend
Erie, PA12.2011
High School Diploma -
Girard High School
Girard, PA05.2007
Skills
- Staff Management
- Critical Thinking
- Time Management
- Coaching and Mentorship
- Task Delegation
- Employee Supervision
- Employee Relations
- Staff Motivation
- Workflow Management
- Team Scheduling
- Team Leadership
Certification
- RAMP Certified
- Certified Food Safety Manager by The National Registry of Food Safety Professionals
Timeline
General Manager
Oliver's Rooftop
04.2025 - Current
RESTAURANT MANAGER
Oliver's Rooftop
10.2023 - 04.2025
BAR AND SERVICE MANAGER
Applebee's Grill and Bar
10.2020 - 03.2023
BAR AND SERVICE MANAGER
Firebirds Wood Fired Grill
03.2020 - 10.2023
ACCOUNT EXECUTIVE
IHeartMedia
05.2019 - 10.2020
SERVER/BARTENDER
Applebee's Grill and Bar
08.2009 - 06.2019
General Studies - No Degree
Penn State Behrend
High School Diploma -
Girard High School