IT Support Specialist
Open To Work
Jason Sedore
Planet Technologies / Third Judicial Circuit Court of Michigan
Westland,MI
Work Preference
Job Search Status:
Open to workDesired start date:
2 weeks noticeDesired Job Title
IT Support SpecialistWork Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal WorkLocation Preference
HybridOn-SiteRemoteLocation:
Westland, MI, USDetroit, MIAnn Arbor, MIOpen to relocation:
NoImportant To Me
Career advancementCompany CultureSummary
Driven IT Support Specialist with extensive experience in diagnosing and resolving hardware and software issues. Proficient in software installation and network configuration, contributing to streamlined operations and enhanced user experiences.
1
Certification
11
years of professional experience
Work History
IT Support Specialist
4 Years 9 Months- Analyzed and addressed network connectivity problems to maintain seamless operations.
- Diagnosed and addressed technical issues related to hardware and software, supporting optimal performance of court operations.
- Managed installation and configuration processes for operating systems and applications to ensure optimal functionality.
- Facilitated training sessions for staff on IT best practices and system utilization.
- Designed and implemented troubleshooting guides to optimize response efficiency in support operations.
- Utilized ticketing systems to streamline support action management and enhance request processing.
- Identified and troubleshot hardware, software, and network problems to maintain operational efficiency.
- Executed setup of workstations and laptops by configuring necessary hardware and software components to enhance employee productivity.
- Resolved customer issues and offered technical solutions through effective phone and face-to-face consultations.
- Conducted thorough research to pinpoint and implement solutions for technical challenges.
Electro-Plating Technician
5 Years 9 Months- Nickel-plated natural diamond to special burs used in the medical field.
- Conducted regular maintenance and troubleshooting of plating tanks to enhance operational efficiency.
- Implemented safety protocols in the electroplating process, maintaining compliance with industry regulations.
- Monitored chemical concentrations and bath temperatures to optimize plating processes and reduce waste.
Education
Certificate of Completion - Computer Aided Drafting And Design
High School Diploma
- Honor Roll Sophomore 1988
Skills
Help desk support
Technical troubleshooting
Network configuration
Software installation
Windows 10 & 11
Remote support tools
MS office proficiency
Problem-solving
Email management
Issue escalation
Linux programming and administration
Certification
- Junos Bootcamp Training - June 2026
Interests
Technology Certification Training
Outdoor Recreation
Kayaking
Timeline
IT Support Specialist
Planet Technologies / Third Judicial Circuit Court of Michigan
11.2021 - Current
Electro-Plating Technician
Di-Coat
01.2016 - 10.2021
William D Ford Vocational Tech Center
Certificate of Completion from Computer Aided Drafting And Design
John Glenn High School
High School Diploma