Jason Serrano
Chaparral,NM
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Focused on creating dynamic, inclusive classroom experiences that drive student success. Adept at leveraging diverse instructional strategies to meet varied learning needs, ensuring comprehensive understanding of material. Known for collaborative approach and adaptability in ever-evolving educational settings, with focus on critical thinking and communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Manager
Mesilla Valley Transportation
El Paso, TX
07.2022 - Current
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Coordinated communication between clients and internal teams to streamline project execution.
- Developed account strategies that aligned with client goals, driving engagement and loyalty.
- Analyzed client needs and market trends to identify growth opportunities for existing accounts.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Correctional Officer
MTC Otero County Facility
Chaparral, NM
07.2018 - 07.2022
- Supervised inmate activities, ensuring compliance with facility regulations and safety protocols.
- Conducted regular inspections of cells and common areas to maintain security and order.
- Collaborated with healthcare staff to address inmates' medical needs effectively.
- Trained new correctional officers in operational procedures and emergency response techniques.
- Managed incident reports, documenting occurrences accurately for review and analysis.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Conducted routine and emergency head counts.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
Instructional Assistant
Gadsden Independent School District
Chaparral, NM
12.2011 - 07.2018
- Supported classroom activities by assisting teachers with lesson preparation and student engagement.
- Adapted instructional materials to meet diverse learning needs of students.
- Monitored student progress and provided feedback to enhance academic performance.
- Collaborated with educators to implement individualized education plans (IEPs) for students with special needs.
- Facilitated small group instruction to reinforce key concepts and foster collaborative learning environments.
- Assisted in maintaining classroom organization, ensuring a safe and conducive learning atmosphere.
- Contributed to school-wide events, enhancing community involvement and promoting educational programs.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
Education
Bachelor of Science - Elementary Education
Grand Canyon University
Phoenix, AZ10-2025
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Observation
- Safety
- Stress tolerance
- Relationship building and management
- Crisis management
- Classroom organization
- Effective communication
- Small group instruction
- Multicultural awareness
- Lesson planning
Certification
- Licensed Teacher - K - 8th Grade
Timeline
Account Manager
Mesilla Valley Transportation
07.2022 - Current
Correctional Officer
MTC Otero County Facility
07.2018 - 07.2022
Instructional Assistant
Gadsden Independent School District
12.2011 - 07.2018
Bachelor of Science - Elementary Education
Grand Canyon University