Jennifer Sieveke
Ocala,USA
Summary
As the founder of The Cleaning Lady Mid Michigan, LLC, I excelled in small business management and client relationship management, driving operational efficiencies and significantly enhancing customer satisfaction. My proactive approach and effective verbal communication fostered strong professional relationships, contributing to the company's reputation for exceptional service.
Overview
30
30
years of professional experience
1
1
Certification
Work History
EVS Lead
UF Health Leesburg, FL
04.2025 - Current
- Manage and monitor the EVS scheduling system(Bed Board) to ensure rooms are being properly prioritized. Will monitor for stat rooms or emergency situations.
- Perform quality control audits on random rooms after patient discharges to ensure EVS quality guidelines are being maintained. In instances of standards not being met, there is a review of the room details with the housekeeper to make sure housekeepers are maintaining the set standards
- Answer phone calls from all departments to accommodate the needs of the department
- Attend and participate in huddles and training sessions
- Listen to nd problem solve the needs and concerns of the housekeepers
- Perform daily cleans and discharges
- Fulfill supply order request for multiple UF Health locations
Owner
The Cleaning Lady Mid Michigan, LLC
07.2001 - 02.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Performed daily cleaning tasks.
Veterinary Technician
Vetsmart Animal Hospital
08.1999 - 08.2000
- Effectively managed time-sensitive tasks, like prepping cats and dogs for surgery and getting vitals prior to the veterinarian’s observation, while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
Zookeeper
Saginaw Children's Zoo
04.1996 - 08.1999
- Maintained safe and clean exhibit areas for 30 mammals and bird species, and visitors through regular upkeep and sanitation procedures.
- Developed strong bonds with individual Capuchin monkeys through positive reinforcement training techniques, promoting trust and cooperation.
- Ensured compliance with all regulations governing the ethical treatment of animals under zoo care standards.
- Enhanced visitor experience by conducting informative guided tours, explaining animal behaviors and habitats.
Education
General Studies
Delta College
Bay City, MISkills
- Client Relationship Management
- Building Professional Relationships
- Effective Verbal Communication
- Operational Efficiency Management
- Health and safety compliance
- Team collaboration
- Knowledge of bloodborne pathogens
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Responsible and dependable
- Multitasking and organization
Certification
- Certified Florida Food Service Worker- 360 Training
- National CPRFoundation: Basic Life Support/ BLS
Timeline
EVS Lead
UF Health Leesburg, FL
04.2025 - Current
Owner
The Cleaning Lady Mid Michigan, LLC
07.2001 - 02.2025
Veterinary Technician
Vetsmart Animal Hospital
08.1999 - 08.2000
Zookeeper
Saginaw Children's Zoo
04.1996 - 08.1999
General Studies
Delta College