Jose Luis Lamadrid
Wildomar,CA
Summary
Results-driven EVS Lead with expertise in operational efficiency, customer service, and team collaboration. Proven track record of implementing training programs and customized cleaning plans to enhance service delivery and improve client satisfaction.
Overview
16
16
years of professional experience
Work History
EVS Lead
Loma Linda University
Murrieta, CA
12.2016 - Current
- Analyzed feedback from clients to implement changes in service delivery, resulting in improved customer satisfaction ratings.
- Addressed any maintenance issues promptly, minimizing downtime and disruption to daily operations.
- Proactively identified potential risks in the workplace and implemented measures to mitigate them effectively.
- Collaborated closely with other departments to coordinate services, resulting in seamless operations.
- Ensured strict adherence to infection control standards by regularly training staff on updated guidelines.
- Boosted overall cleanliness of the facility through regular inspections and thorough cleaning routines.
- Maintained detailed records of all cleaning activities for compliance purposes and future reference.
- Optimized staff scheduling to ensure adequate coverage during peak hours, improving patient satisfaction.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Implemented training programs for staff to enhance cleaning techniques and improve service delivery efficiency.
- Conducted regular inspections of facilities to identify areas for improvement in cleanliness and operational efficiency.
- Developed customized cleaning plans for different areas of the facility, maximizing efficiency while maintaining high standards of sanitation.
- Continuously improved workflow processes by analyzing current methods and suggesting changes where needed.
- Reduced patient complaints by addressing concerns promptly and ensuring a high level of service quality.
- Implemented safety protocols for handling hazardous materials properly, reducing workplace accidents and injuries among employees.
- Mentored new team members, providing guidance on cleaning techniques and safety protocols.
- Established open communication channels with staff, resolving conflicts quickly to maintain a cohesive team environment.
- Improved departmental visibility among management through clear reporting of progress towards key objectives.
- Moved furniture for cleaning and set up for special events.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Cleaned equipment and machinery to maintain in optimum working condition.
EVS Lead
Sodexo
Wildomar, CA
06.2010 - 12.2016
- Supervised daily operations of environmental services team to ensure compliance with safety and sanitation standards.
- Implemented training programs for staff to enhance cleaning techniques and improve service delivery efficiency.
- Developed and maintained schedules for workforce management, optimizing labor resources across multiple shifts.
- Conducted regular inspections of facilities to identify areas for improvement in cleanliness and operational efficiency.
- Collaborated with management to establish protocols that enhanced waste management practices throughout the facility.
- Led initiatives that promoted environmental sustainability within cleaning operations, reducing chemical usage and waste generation.
- Mentored junior staff, fostering skill development and promoting a culture of teamwork and accountability within the team.
- Developed customized cleaning plans for different areas of the facility, maximizing efficiency while maintaining high standards of sanitation.
- Abode by and enforced department policies and procedures.
- Continuously improved workflow processes by analyzing current methods and suggesting changes where needed.
- Reduced patient complaints by addressing concerns promptly and ensuring a high level of service quality.
- Spearheaded proper training with use of chemicals and cleaning tools and devices.
- Implemented safety protocols for handling hazardous materials properly, reducing workplace accidents and injuries among employees.
- Mentored new team members, providing guidance on cleaning techniques and safety protocols.
- Covered extra shifts during employee absences.
- Planned, organized, directed and monitored work flow of Environmental Services staff.
- Managed inventory levels for cleaning supplies, reducing waste and controlling costs.
- Conducted performance evaluations for team members, identifying areas for improvement and recognizing achievements.
- Established open communication channels with staff, resolving conflicts quickly to maintain a cohesive team environment.
- Improved departmental visibility among management through clear reporting of progress towards key objectives.
- Checked in and stocked inventory throughout facility.
- Moved furniture for cleaning and set up for special events.
- Reported damages and hazardous conditions to management for further action.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Cleaned equipment and machinery to maintain in optimum working condition.
Education
High School Diploma -
Rosas De La Infancia
Guadalajara Jalisco Skills
- Operational efficiency
- Environmental awareness
- Waste management
- Scheduling coordination
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Responsible and dependable
- Customer service-focused
- Team collaboration
- Skilled housekeeper
- Client communication
- Basic plumbing knowledge
- Equipment cleaning
- Maintenance
- Employee training
- Crew supervision
- Work orders
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
EVS Lead
Loma Linda University
12.2016 - Current
EVS Lead
Sodexo
06.2010 - 12.2016
High School Diploma -
Rosas De La Infancia