Summary
Overview
Work History
Skills
Timeline
Generic

Breona Davenport

Farmington Hills,MI

Summary

Client-focused professional with 6+ years of experience delivering exceptional customer service, building trusted relationships, and supporting client needs in fast-paced environments. Skilled in needs-based conversations, cash handling, confidentiality, and problem resolution. Proven ability to meet performance goals while providing personalized service. Seeking to contribute relationship-building and service excellence skills in a banking environment.

Overview

8
8
years of professional experience

Work History

EVS Lead

Corewell Health
04.2024 - 05.2025
  • Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
  • Assisted customers with product information and troubleshooting to enhance satisfaction levels.
  • Documented customer interactions in CRM system, maintaining accurate records for future reference.
  • Collaborated with team members to streamline processes, improving response times and service quality.
  • Maintained knowledge of product offerings to provide informed recommendations to customers.
  • Supported special projects aimed at improving overall customer experience and operational efficiency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Concentrix
08.2018 - 04.2023
  • Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
  • Assisted customers with product information and troubleshooting to enhance satisfaction levels.
  • Documented customer interactions in CRM system, maintaining accurate records for future reference.
  • Collaborated with team members to streamline processes, improving response times and service quality.
  • Maintained knowledge of product offerings to provide informed recommendations to customers.
  • Supported special projects aimed at improving overall customer experience and operational efficiency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Cashier

Meijer
04.2017 - 05.2020
  • Processed customer transactions efficiently using point-of-sale system.
  • Assisted customers with inquiries, providing exceptional service and support.
  • Maintained accurate cash drawer, ensuring accountability at end of shifts.
  • Collaborated with team members to streamline checkout procedures for improved speed.
  • Trained new cashiers on register operations and customer service standards.
  • Resolved customer complaints effectively, enhancing overall shopping experience.

Skills

    Relationship Building & Client Retention Needs-Based Conversations Cash Handling & Accuracy Cross-Selling & Service Referrals Conflict Resolution Confidential Information Handling Compliance & Policy Adherence CRM & Data Entry Time Management

Timeline

EVS Lead

Corewell Health
04.2024 - 05.2025

Customer Service Representative

Concentrix
08.2018 - 04.2023

Cashier

Meijer
04.2017 - 05.2020
Breona Davenport