Summary
Overview
Work History
Education
Skills
Timeline
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Jason Skonieczny

Streamwood,IL

Summary

Diligent Ramp Supervisor with solid background in managing customer service teams and optimizing customer satisfaction. Spearheaded initiatives that improved service quality and response times. Demonstrated leadership and conflict resolution skills in high-pressure environments.

Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.

Overview

22
22
years of professional experience

Work History

Customer Service Manager

American Airlines
11.2021 - Current


  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of union members fostering a positive work environment focused on teamwork and collaboration.
  • Reduced team member complaints, proactively addressing issues and implementing effective solutions.

Freighter Lead

Maestro Intl Cargo
09.2019 - 10.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Confirmed all freight was ready and available prior to Aircraft arrival.

Customer Service Representative

Quick International Courier
02.2019 - 08.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Freighter Team Lead

Swissport Corp
06.2017 - 12.2019
  • Lead team in all aspects of loading and unloading procedures per SOP
  • Accurately confirm cargo availability via loading instructions

Ramp Agent

Alliance Ground International
03.2017 - 06.2017
  • Loading and unloading of Cargo
  • Following all safety procedures

CALL CENTER Specialist

Sears HomeTown and Outlet
01.2016 - 03.2017
  • Assisting customer with online purchases
  • Contacting stores regarding customer orders or cancellations

Material Handler

Aerotek
05.2015 - 12.2015
  • Transported a Variety of Raw Chemicals from Multiple warehouse to the manufacturing Plant
  • Filled chemical drums for Customer Orders

SALES Associate

Home Depot
08.2012 - 05.2015
  • Assisting Customers with purchases and maintaining product availability
  • Providing World Class Customer service

Supervisor

u.s. navy
06.2003 - 06.2011
  • Supervised five personnel in Daily Flight Operations and Airfield Procedures
  • Maintained flight records of inbound and outbound aircraft
  • Performed aircraft fueling and refueling operations and also loading and unloading or cargo jets

Education

No Degree - Fire Science and Safety

Elgin Community College
Elgin

No Degree - Criminal Justice

Ashford University

Skills

  • Microsoft outlook, word, and Excel
  • Customer service
  • Problem-solving
  • Time management
  • Training and mentoring
  • Team building and leadership
  • MS office

Timeline

Customer Service Manager

American Airlines
11.2021 - Current

Freighter Lead

Maestro Intl Cargo
09.2019 - 10.2021

Customer Service Representative

Quick International Courier
02.2019 - 08.2020

Freighter Team Lead

Swissport Corp
06.2017 - 12.2019

Ramp Agent

Alliance Ground International
03.2017 - 06.2017

CALL CENTER Specialist

Sears HomeTown and Outlet
01.2016 - 03.2017

Material Handler

Aerotek
05.2015 - 12.2015

SALES Associate

Home Depot
08.2012 - 05.2015

Supervisor

u.s. navy
06.2003 - 06.2011

No Degree - Fire Science and Safety

Elgin Community College

No Degree - Criminal Justice

Ashford University

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Jason Skonieczny