Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Jason Slaton

Mandeville,Louisiana

Summary

Accomplished Manager with 15 years of experience in high-pressure environments, adept at leading teams of various sizes to achieve exceptional results. Proven ability to enhance productivity and work-life balance through strategic planning and risk assessment. Expertise in regional operations management, customer service, and technical support, resulting in reduced downtime and increased customer satisfaction. Demonstrated success in streamlining processes and driving team performance to improve operational efficiency.

Overview

20
20
years of professional experience

Work History

Regional Field Service Manager

Medtronic
Brooklyn Park, MN
09.2022 - Current
  • Leads maintenance for Medtronic cardiovascular systems.
  • Manages 10 Field Service Engineers with 968 accounts spanning 26 states.
  • Generating $8 million in revenue annually.
  • Critical in the transformation of the Cardiovascular Portfolio transitioning from a commercial model to a base fee model.
  • Leads on-site maintenance program including personal management, break/ fix complaint handling, scheduled maintenance, FDA compliance projects, SAP parts availability/ordering internal/ external customer care, and training/ safety compliance.
  • Overseas management by objective goal metrics for meantime to repair, planned maintenance completion, training completion, work order efficiency, and overtime management.
  • Monitors work order efficiency, effective time, and safety stock levels.
  • Travels extensively to perform over the shoulder quality inspections, compliance inspections, and relationship building/repair visits with hospital administration.
  • Plans fiscal year budget for projects, personal, equipment, and travel.
  • Interviews/ hires qualified professionals and addresses performance issues.
  • Performs goal setting, skill enhancement, mid-year and annual performance evaluations for the team.
  • Ensures company policy and strategic objectives are met.

Field Service Engineer

Medtronic
Mandeville, Louisiana
07.2017 - 09.2022
  • Louisiana regional engineer and Canadian master escalation technician.
  • Pivotal leader inside the Mid-West Field Service team.
  • Fill in Manager for the Midwest team by leading 16 FSE's across 17 states.
  • Impeccable trainer to the Midwest team on the Mazor Robot.
  • Effectively manages 24 Hospitals across four states.
  • Maintains above a 98% first time fix ratio.
  • Mean time to repair is below 1.5 days.
  • 100% on-time PM completion.
  • 2019 Medical Equipment Service Council (MESC)Service Hero award. This represents the top 5% of all 1000 service employees.
  • 2018 STRIVE awarded for exceptional superior performance.
  • Sustained excellence recognized with first ever Mid-year out of cycle raise on Midwest team.

Sr. Manager Medical/ Dental departments/ Maintenance Manager

USS Dwight D. Eisenhower
Norfolk, VA
10.2015 - 06.2017
  • Company Overview: U.S. Navy Aircraft Carrier
  • Managed all activities of medical staff, nursing, technical, clerical, service, and equipment maintenance.
  • Maintained care for the day-to-day operations of the Health Service Department in the care of 6500 personnel.
  • Managed 68 Medical / Dental technicians to ensure long term and short-term mission goals were achieved during war time efforts.
  • Managed the preventative maintenance and repair program for two departments.
  • Supply Department Manager, Balanced a 3.7 million dollar yearly operating budget.
  • Administered the Surface and Air Warfare program, which led to the NAVAIRLANT Surface and Air Warfare awards.
  • U.S. Navy Aircraft Carrier

Assistant Director Surgical Service / MED West EOA

Naval Hospital Bremerton
Bremerton, WA
02.2012 - 10.2015
  • Executive Adviser to NAVMEDWEST for the Equal Opportunity Program (EEO).
  • Managed the EEO climate and assessments of twelve commands across 10 states encompassing 114 units directly impacting 48,000 personnel.
  • Assistant Director for Surgical Services managed fourteen departments: comprising of 175 personnel.
  • Exceptional Project Manager spearheading 4 projects which lead to the transition to a 100% digital health / surgical records.
  • Certified DOD Mediator. Mediated 23 cases with an average 91% success rate.
  • Administered 345 climates surveys and conducted 2,00 focus groups, which led to the region having the highest climate rating in the Navy.

Education

Mazor Robotics Surgical Arm Maintenance training -

Mazor Robotic Surgical System
Ft Worth, TX
11.2019

Medtronic O-Arm maintenance training -

O-Arm Maintenance
Louisville, Colorado
09.2017

BS - Healthcare Management

Trident University
Cypress, CA
02.2014

Navy Senior Enlisted Academy -

Newport, RI
04.2012

DOD Mediator Course -

Coco Beach, FL
02.2012

Defense Equal Opportunity Management Institute -

Cocoa Beach, FL
01.2012

Radiation Health Officer -

RSO
Groton, CT
02.2004

Naval School of Health Science, Radiology Technician School -

Radiology Technician, R.T. (R)
San Diego, CA
02.1998

Skills

  • Process improvement and problem solving
  • Troubleshooting and decision-making
  • Time management and planning
  • Cost management strategies
  • Effective communication skills
  • Microsoft Office Suite proficiency
  • Training and development

Awards

  • 2019 MESC Service Hero
  • 2018 STRIVE Award

Timeline

Regional Field Service Manager

Medtronic
09.2022 - Current

Field Service Engineer

Medtronic
07.2017 - 09.2022

Sr. Manager Medical/ Dental departments/ Maintenance Manager

USS Dwight D. Eisenhower
10.2015 - 06.2017

Assistant Director Surgical Service / MED West EOA

Naval Hospital Bremerton
02.2012 - 10.2015

Mazor Robotics Surgical Arm Maintenance training -

Mazor Robotic Surgical System

Medtronic O-Arm maintenance training -

O-Arm Maintenance

BS - Healthcare Management

Trident University

Navy Senior Enlisted Academy -

DOD Mediator Course -

Defense Equal Opportunity Management Institute -

Radiation Health Officer -

RSO

Naval School of Health Science, Radiology Technician School -

Radiology Technician, R.T. (R)

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