Jason Smith
Pass Christian,MS
Summary
Driven by a results-focused approach, I leveraged my troubleshooting ability and attention to detail at Kennedy Engine Company to enhance safety, quality assurance, and customer satisfaction. My expertise in electrical systems and commitment to continuous learning have consistently improved service outcomes, demonstrating my ability to excel in both technical and customer service capacities. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Technician
Kennedy Engine Company
11.2018 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained quality assurance and customer satisfaction objectives.
- Maintained compliance with regulatory standards and safety requirements.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Insurance Adjuster
ASI
09.2017 - 09.2018
- Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Examined claims forms and other records to determine insurance coverage.
Service Technician
Kennedy Engine Company
05.2013 - 08.2017
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Education
High School Diploma -
Life Skills Ctr Of Cincinnati
Cincinnati, OHSkills
- Installation and Repair
- Attention to Detail
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Punctual and Reliable
- Electrical Systems
- System repairs
- Following safety practices
Certification
- Certified John Deere master tech
Timeline
Service Technician
Kennedy Engine Company
11.2018 - Current
Insurance Adjuster
ASI
09.2017 - 09.2018
Service Technician
Kennedy Engine Company
05.2013 - 08.2017
High School Diploma -
Life Skills Ctr Of Cincinnati