Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Accomplishments
Certification
Timeline
Generic

JASON SPECHT

Minneapolis

Summary

Customer success leader with a proven record at Bayer Healthcare, generating $1M in new revenue through innovative managed services. Skilled in customer journey mapping and team leadership, excelling in cross-functional collaboration and problem-solving. Committed to exceptional client advocacy and satisfaction, delivering impactful results and fostering strong relationships.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Director of Customer Success /US Ops Manger

Qaelum Inc
Minneapolis
01.2023 - Current
  • Develop/refine strategy and sales messaging for US market penetration with Radiation Dose Management software.
  • Collaborate with industry vendors to create synergies and potential channel partner agreements.
  • Develop a customer journey and refine implementation and training processes.
  • Assess existing install base for vulnerabilities and propose playbooks to increase customer advocacy.
  • Develop a strategy for headcount model and prioritize specific role profiles as install base increases. Includes hiring and training.
  • Represent the company and products at industry trade shows.

Associate Director of Customer Success and Managed Services

Bayer Healthcare
Minneapolis
01.2018 - 01.2023
  • Promoted from Manager to Associate Director in 2022 – managing up to 7 direct reports since 2018.
  • Define/track annual goals and customer success initiatives including incentive compensation.
  • Collaborate with Marketing, Product Management, and Development on next generation product features.
  • Promote and sell Managed Services offerings to drive new revenue streams with approx. $1M in quotes expected to close by early 2024 vs. $45k the prior year.
  • Leading cross-functional team of Sales/Project Management/Customer Success/Support in a sales initiative to convert perpetual license software to a subscription cloud-based offering with an AI upsell.
  • Evaluate and prioritize escalation activity – propose resolutions and assign resources.
  • Train CSMs on Managed Services SOPs.
  • Provide continuous coaching and managing development plans for CSMs.
  • Manage T&E for the CSM cost center.

Senior Education Specialist CT & PET/CT Divisions

Siemens Medical Solutions
Minneapolis
01.2006 - 01.2010
  • Configure imaging equipment to best meet Siemens and customer standards to optimize image quality and lower radiation dose.
  • Train technologists and Radiologists on latest imaging techniques and drove feature adoption.
  • Provided advanced training to national thought leaders.
  • Investigated and mitigated escalation issues around image quality and clinical outcomes.
  • 90% Travel

Education

BACHELOR OF ARTS - Biology

The College of St. Scholastica
Duluth, MN

ASSOCIATES OF APPLIED SCIENCE - Radiology Technology

Normandale/UMMC: School of Radiology Technology
Minneapolis, MN

Skills

  • Project and process management
  • Problem solving and ambiguity resolution
  • Team leadership and consensus building
  • Verbal and written communication
  • Customer advocacy
  • Detail orientation and results focus
  • Customer success strategy
  • Customer journey mapping
  • Sales messaging
  • Cross-functional collaboration
  • Escalation management
  • Effective communication
  • Customer segmentation
  • Adaptability and flexibility

Affiliations

  • Special Olympics Coach and Unified Athlete for 11 years
  • Active in fundraising and volunteering for causes associated with Down Syndrome. Ex. Jack's Basket, Gigi's Playhouse, Carly May Foundation

Accomplishments

  • 2 time winner of Presidents Circle Award for Customer Success Manager of the Year

Certification

  • ARRT (R) (CT) Board Certified Radiologic Technologist
  • Certified Imaging Informatics Professional - ABII (expired)

Timeline

Director of Customer Success /US Ops Manger

Qaelum Inc
01.2023 - Current

Associate Director of Customer Success and Managed Services

Bayer Healthcare
01.2018 - 01.2023

Senior Education Specialist CT & PET/CT Divisions

Siemens Medical Solutions
01.2006 - 01.2010

BACHELOR OF ARTS - Biology

The College of St. Scholastica

ASSOCIATES OF APPLIED SCIENCE - Radiology Technology

Normandale/UMMC: School of Radiology Technology

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