JASON STELLY
Winter Garden
Summary
Dedicated, highly motivated automotive professional with master-level certifications and over 20 years of technical, leadership, and shop management experience. Seeking a position that leverages strong diagnostic expertise, team development, operational leadership, and a proven ability to improve shop efficiency and customer satisfaction.
Overview
23
23
years of professional experience
4
4
Certifications
Work History
Lead Master Technician / Shop Foreman
Orlando Infiniti
Orlando
05.2010 - Current
- Promoted to Shop Foreman in 2015, managing daily shop operations, workflow distribution, and overall production efficiency.
- Oversee payroll, monitor labor usage, and ensure accurate timekeeping to support operational profitability.
- Maintain strict warranty compliance by reviewing documentation, correcting repair order accuracy, and ensuring adherence to Infiniti standards.
- Lead quality control processes, including inspection of completed repairs, validation of diagnostics, and confirmation of brand-level service quality.
- Ensure high levels of customer satisfaction, handling escalated concerns and working directly with customers and service advisors to resolve issues.
- Provide leadership, coaching, and technical training to technicians, driving performance improvements and promoting professional growth.
- Actively participate in hiring, onboarding, and skill development of new technicians.
- Foster strong team building and a positive shop culture that enhances cooperation, productivity, and retention.
- Achieved and maintained Infiniti Master Technician Certification while performing advanced diagnostics and repairs.
Service Technician & Team Leader
Celebrity Nissan
Orlando
02.2008 - 05.2010
- Supervised, trained, and evaluated a team of three service technicians.
- Achieved Nissan Master Technician Certification.
- Performed complex diagnostics and repairs, ensuring high-quality work and excellent customer satisfaction.
Service Technician
Ford of Clermont (formerly Rolling Hills Ford)
Clermont
01.2007 - 01.2008
- Achieved Ford Master Technician status and co-led the transmission specialist team.
- Performed advanced diagnostic testing and collaborated with service advisors to achieve high customer satisfaction.
- Provided hands-on training and guidance to student technicians.
Service Technician & Team Leader
Rolling Hills Ford
Clermont
01.2003 - 01.2007
- Supervised, trained, and evaluated a team of five technicians, helping achieve the dealership's most efficient performance metrics.
- Earned ASE Master Certification after completing all required examinations.
- Assigned workloads, created team schedules, and supported daily shop operations.
- Graduated in the top 3% of the Ford ASSET program.
Education
Associate of Science - Ford ASSET Program
Seminole State College
01.2003
Skills
- Customer relationship management
- Warranty compliance
- Team building
- Employee training
- Problem solving
- Mechanical expertise
- Team leadership
- Quality control
- Time management
References
References available upon request.
Certification
ASE Master Certified
Timeline
Lead Master Technician / Shop Foreman
Orlando Infiniti
05.2010 - Current
Service Technician & Team Leader
Celebrity Nissan
02.2008 - 05.2010
Service Technician
Ford of Clermont (formerly Rolling Hills Ford)
01.2007 - 01.2008
Service Technician & Team Leader
Rolling Hills Ford
01.2003 - 01.2007
Associate of Science - Ford ASSET Program
Seminole State College