Jason SZafranowicz
Chicago,IL
Summary
I am dependable and reliable. I have strong service skills. I do things with a sense of urgency. I believe this is what creates an atmosphere for retaining and bringing more customers to a business. I am dedicated to get any task at hand done in a timely manner. I learn quickly, appreciate and engage any challenge that I come across in the work field. I am a driven individual.
Overview
21
21
years of professional experience
Work History
Hauler
Reds Hauling Service
Chicago, IL
02.2023 - Current
- Unloaded cargo at the destination using appropriate equipment such as hand-trucks, ramps and lifts.
- Transported goods between warehouses, distribution centers, customer locations.
- Property cleaning
- yard clean up/landscaping
- storage unit clean up
Order Filler
Jewels Osco
Melrose Park, IL
11.2021 - 12.2022
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Packaged items with appropriate materials to prevent damage during shipping.
- Prepared products for packaging and shipping according to company specifications.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Package Handler
UPS
Melrose Park, IL
11.2020 - 02.2021
- Assisted in loading delivery trucks with prepared packages.
- Loaded completed orders on pallets according to delivery numbers.
- Protected company inventory by maintaining and organizing storage areas.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Resolved conveyor system issues by clearing jams and blockages.
Service Experience Representative
Nordstrom Rack
Chicago, IL
09.2019 - 09.2020
- Retained deep knowledge of products, store policies and current promotions.
- Answered questions and informed customers of current sales and promotions.
- Fostered strong relationships with customers and 43 strategic associates to elevate brand awareness.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Achieved high sales percentage with consultative, value-focused customer service approach.
Assistant Store Manager
Forman Mills
Franklin Park, IL
03.2016 - 06.2019
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assessed, optimized and elevated operations to target current and expected demands.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
- Recruited, interviewed and hired qualified employees to provide top-quality service.
Customer Service Coordinator
TJX Companies
Sparks, NV
10.2012 - 02.2016
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues.
- Supervised and motivated customer service teams to maximize business performance.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Trained over 20 customer service employees in proper procedures and successful call management techniques over 2years.
- Directed team members to promptly deliver new items to restocking locations and keep up adequate flow of sales floor merchandise.
- Assisted customers by locating products on sales floor, in back-room or in computer system for future delivery.
Barista
Starbucks
Chicago, IL
02.2003 - 05.2004
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Described menu items to customers and suggested products based on stated preferences.
- Memorized official and off-menu coffee and tea preparations.
- Received and accurately processed customer payments.
- Supported highest standards of conduct and service to support company reputation.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
Education
GED -
Sierra Nv Job Corps
Reno, NV06.2005
Skills
- Cycle counting proficiency
- Inventory control procedures
- Material storage
- Merchandise tracking
- Stockroom procedures
- Business development understanding
- Freight operations
- Customer relations
- Conflict mediation
- Project management abilities
- Problem-solving abilities
- Courteous demeanor
- Store maintenance
- Adaptive team player
Timeline
Hauler
Reds Hauling Service
02.2023 - Current
Order Filler
Jewels Osco
11.2021 - 12.2022
Package Handler
UPS
11.2020 - 02.2021
Service Experience Representative
Nordstrom Rack
09.2019 - 09.2020
Assistant Store Manager
Forman Mills
03.2016 - 06.2019
Customer Service Coordinator
TJX Companies
10.2012 - 02.2016
Barista
Starbucks
02.2003 - 05.2004
GED -
Sierra Nv Job Corps
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