Nicole Talbot
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Preschool Teacher's Assistant
Bear River Head Start
08.2021 - Current
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Communicated with parents to inform about child's progress and classroom behavior.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Taught children with creative approaches, methods, and techniques.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
Cashier
Smith's Marketplace
11.2019 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service Representative
Dillard's
05.2017 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Snow College
Ephraim, UTWeber High School
Pleasant View UT05-2016
Skills
- Customer service excellence
- Customer relations
- Cash register operation
- Professionalism and courtesy
- Refunds and exchanges
- Product knowledge
- Returns processing
- Empathy and patience
- Honest and dependable
Certification
- Customer Service Award- Smith's 2020.
- Child Development Associate (CDA) 2023.
Timeline
Preschool Teacher's Assistant
Bear River Head Start
08.2021 - Current
Cashier
Smith's Marketplace
11.2019 - 08.2021
Customer Service Representative
Dillard's
05.2017 - 03.2018
Snow College
Weber High School
References
Latisha Hardy (Mentor)
435-720-0446
Amy Wight (McKay-Dee Hospital Nutritionist)
435-730-2882
Sheila Scherry (Smith's Marketplace Supervisor)
435-225-3301