Jason Tatum

2021 – Promoted to Production Manager.

• Overseeing all departments, including Engineering, Pre-Fabrication, Fabrication, Purchasing, Electrical, Testing, Cleaning, and Shipping.
• Lead a team of over 50 employees, fostering a culture of teamwork, innovation, and accountability.
• Supervised maintenance activities for manufacturing machines and equipment.
• Identified opportunities for improvement in workflow design and implementation.
• Coordinated with other departments to ensure smooth flow of materials throughout the production process.
• Reports directly to executive leadership to track company performance, address root causes of missed goals, and implement strategic improvements.
• Revamped production systems by identifying inefficiencies, reducing waste, and designing streamlined, value-driven processes.
• Spearheaded company-wide cultural transformation, focused on continuous improvement, collaboration, and leadership development.
• Created an environment of psychological safety, empowering team members to grow professionally and personally.
• Led the company to record-breaking achievements, including the highest production output in company history, the best product quality and customer feedback to date, and the most engaged and high-performing workforce to date.

2018 – Promoted to Technical Support Manager.

• Developed and implemented training programs for new team members.
• Managed a team of technicians in providing timely resolution of customer inquiries on a global scale.
• Trained technicians and builders, both in-house and in the field.
• Resolved escalated customer issues promptly and effectively.
• Coordinated all installations and repairs, including customer scheduling, logistics, and field support.
• Provided remote support via phone and email, guiding customers through troubleshooting and system setup.
• Ensured all team members had proper travel documentation and certifications for international and domestic work.
• Worked on-site at high-security facilities, including government contracts, NASCAR operations, and space-related industries.

2014 - Promoted to shop supervisor.

• Oversaw a team of 12 technicians in the wiring, assembly, and testing of industrial cleaning equipment.
• Acted as a 'player-coach' by continuing to build and test machines while also managing hiring and quality control procedures.
• Trained new and existing team members on interpreting schematics, writing standards, and quality control procedures.
• Trained new and existing team members on interpreting schematics, writing standards, and quality control procedures.
• Worked directly with customers during on-site visits to demonstrate the machines' capabilities and ensure satisfaction before shipment.
  

2012 - Started at the very bottom of the company as a machine cleaner, and was grateful for the opportunity.

• I began with little knowledge of the industry and quickly adapted by learning on the job.
• Started in an entry-level role, building pallets and preparing industrial cleaning machines for shipment.
• Contributed to the efficient and safe handling of high-value equipment, ensuring accuracy in packaging and logistics.
• I learned to read and interpret electrical schematics to assist in wiring industrial part washers.
• Wired control panels and components according to engineering specifications.

• Measured, cut, and installed glass for windows, mirrors, and custom shower doors.
• Handled day-to-day operations of the glass shop, including fabrication, installation, and customer service.
• Worked directly with customers, builders, contractors, and the company owner to ensure the completion of timely and accurate projects.
• Gained hands-on experience and comprehensive knowledge of the glazing trade through on-the-job training.
• Demonstrated a strong work ethic by starting with no prior experience and mastering all aspects of the business.