Dynamic supervisor with a proven track record in client relationship management and operational efficiency. Expertise in problem-solving and team leadership, enhancing service quality, and driving productivity.
Overview
6
6
years of professional experience
Work History
Supervisor
Discount Door and Metal
Bastrop, TX
12.2019 - 04.2025
Cultivated strong relationships with key clients to drive satisfaction and loyalty.
Resolved customer inquiries promptly to enhance service efficiency.
Conducted monthly inventory checks to maintain optimal stock levels.
Evaluated departmental needs and assigned tasks to improve production outcomes.
Supervised a three-member team, ensuring adherence to productivity and quality standards.
Housekeeping supervisor
Hilton Worldwide Hotels
Austin, TX
12.2018 - 12.2019
Supervised daily operations of housekeeping staff to maintain service quality.
Conducted inspections of guest rooms and public areas to ensure cleanliness standards.
Trained new employees on cleaning protocols and safety procedures.
Coordinated schedules to optimize staff coverage during peak periods.
Resolved guest complaints related to housekeeping services promptly.
Education
Associate of Applied Science - Travel, Tourism, & Hospitality
Austin Community College
Austin, TX
12-2019
High School Diploma -
Bastrop High School
Bastrop, TX
06-2013
Skills
Customer relationship management
Inventory management
Task delegation
Quality control
Training and development
Service efficiency
Affiliations
Hiking
Camping
Canoeing
Timeline
Supervisor
Discount Door and Metal
12.2019 - 04.2025
Housekeeping supervisor
Hilton Worldwide Hotels
12.2018 - 12.2019
Associate of Applied Science - Travel, Tourism, & Hospitality