JASON THOMPSON
Papillion,NE
Summary
Knowledgeable [Desired Position] with solid background in managing technical operations and streamlining processes. Successfully led cross-functional teams to enhance operational efficiency and support large-scale projects. Demonstrated strong problem-solving and leadership skills in dynamic environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical Operations Manager
Google Fiber
11.2023 - Current
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Oversaw daily operational activities within the technical department, including resource allocation, workload distribution, and priority setting.
- Reduced downtime by proactively identifying potential issues through system monitoring tools and addressing them promptly.
- Ensured compliance with industry best practices and regulatory standards by conducting regular audits and assessments.
- Oversee vendor management to ensure best possible customer experience.
Director of Broadband
Riviera Utilities
04.2021 - Current
- Managed Headend and multiple hub sites for FTTx
- Design, engineering and construction of GPON and XGS PON neighborhoods
- Responsible for all aspects of video programming
- Responsible for creating and executing both Capital and Expense budgets for Broadband Department
- Process implementation of RU construction practices, installation practices and Preventive maintenance program
- Oversight of Broadband Operation, Construction of Fiber backbone for implementation of FTTx facility
- Management of existing HFC plant, taking internet modem customer count from 4200 customers at time of employment to currently 9500+ customers
Director of Field Engineering
Charter Spectrum
05.2019 - 03.2021
- Facilitated continuous improvement initiatives with successful changes affecting all areas of operations
- Supervised departmental budget of $120 million, including materials, training and construction supplies
- Reviewed contractors' schedules and submission of shop drawings and samples
- Streamlined and automated internal processes to improve overall workflows
- Organized data and modeled information for use in key decision-making
- Managed communications with internal and external stakeholders
- Assessed task completion to meet all project deadlines
- Directed all field engineering projects and maintenance of Alabama and North Florida of a staff consisting of 184Maintenance Technicians, 3 Maintenance Managers, 12 Maintenance Supervisors that were staffed across 24 hour/7 days a week coverage as well as on call
- Directed construction of new HFC plant consisting of Construction Manager, 4 Construction Supervisors, 31 construction coordinators as well as service partners of 7 Primes as well as subcontractors
- Oversee Capital Budgeting for Management area , development of both Greenfield and Brownfield construction projects in both HFC and FTTH. Span replacements and maintenance of existing infrastructure
Maintenance Manager
Charter Spectrum
10.2013 - 05.2019
- Implemented improved training procedures to better develop new personnel
- Monitored maintenance scheduling and reported maintenance team information to management
- Implemented preventive maintenance program by planning and coordinating major scheduled maintenance outages
- Delegated daily tasks to employees to manage resources and meet deadlines
- Area consisted of the South Alabama and North Florida Maintenance group
- 48 Technicians and 3 supervisors responsible for 11k plant miles as well as major fiber interconnect infrastructure and 1600 nodes
Technical Operations Manager
Mediacom Communications
09.2011 - 10.2013
- Set and administered budgets alongside leadership staff
- Developed forward-thinking solutions to expected technical issues
- Identified resources needed to complete tasks, resolved issues with personnel and maintained deliverable estimates
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Demonstrated leadership by making improvements to work processes and helping to train others
- Improved operations by working with team members and customers to find workable solutions
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
HFC Supervisor
Mediacom Communications
03.2010 - 09.2011
- Established and enforced clear goals to keep employees working collaboratively
- Realigned workflows with changing business demands by evaluating processes and employee strengths
- Complied with company policies, objectives and communication goals
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality
- Developed position rotation to support continuous improvement and operator development
Education
Associate of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO05-2018
Skills
- Windows administration
- Customer support
- Team management
- Hardware troubleshooting
- Telecommunications
- Disaster recovery
- Service delivery
- Technical leadership
- Teamwork
- Customer service
- Team building
- Goal setting
- Conflict resolution
Certification
NCTI Master Tech Certification
NCTI Fiber Management Certification
NCTI Fiber Construction Certification
Timeline
Technical Operations Manager
Google Fiber
11.2023 - Current
Director of Broadband
Riviera Utilities
04.2021 - Current
Director of Field Engineering
Charter Spectrum
05.2019 - 03.2021
Maintenance Manager
Charter Spectrum
10.2013 - 05.2019
Technical Operations Manager
Mediacom Communications
09.2011 - 10.2013
HFC Supervisor
Mediacom Communications
03.2010 - 09.2011
Associate of Science - Business Administration And Management
Colorado Technical University