JASON THOMPSON
Papillion,NE
Summary
Knowledgeable [Desired Position] with solid background in managing technical operations and streamlining processes. Successfully led cross-functional teams to enhance operational efficiency and support large-scale projects. Demonstrated strong problem-solving and leadership skills in dynamic environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical Operations Manager
Google Fiber
11.2023 - Current
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Oversaw daily operational activities within the technical department, including resource allocation, workload distribution, and priority setting.
- Reduced downtime by proactively identifying potential issues through system monitoring tools and addressing them promptly.
- Ensured compliance with industry best practices and regulatory standards by conducting regular audits and assessments.
- Oversee vendor management to ensure best possible customer experience.
Director of Broadband
Riviera Utilities
04.2021 - Current
- Managed Headend and multiple hub sites for FTTx
- Design, engineering and construction of GPON and XGS PON neighborhoods
- Responsible for all aspects of video programming
- Responsible for creating and executing both Capital and Expense budgets for Broadband Department
- Process implementation of RU construction practices, installation practices and Preventive maintenance program
- Oversight of Broadband Operation, Construction of Fiber backbone for implementation of FTTx facility
- Management of existing HFC plant, taking internet modem customer count from 4200 customers at time of employment to currently 9500+ customers
Director of Field Engineering
Charter Spectrum
05.2019 - 03.2021
- Facilitated continuous improvement initiatives with successful changes affecting all areas of operations
- Supervised departmental budget of $120 million, including materials, training and construction supplies
- Reviewed contractors' schedules and submission of shop drawings and samples
- Streamlined and automated internal processes to improve overall workflows
- Organized data and modeled information for use in key decision-making
- Managed communications with internal and external stakeholders
- Assessed task completion to meet all project deadlines
- Directed all field engineering projects and maintenance of Alabama and North Florida of a staff consisting of 184Maintenance Technicians, 3 Maintenance Managers, 12 Maintenance Supervisors that were staffed across 24 hour/7 days a week coverage as well as on call
- Directed construction of new HFC plant consisting of Construction Manager, 4 Construction Supervisors, 31 construction coordinators as well as service partners of 7 Primes as well as subcontractors
- Oversee Capital Budgeting for Management area , development of both Greenfield and Brownfield construction projects in both HFC and FTTH. Span replacements and maintenance of existing infrastructure
Maintenance Manager
Charter Spectrum
10.2013 - 05.2019
- Implemented improved training procedures to better develop new personnel
- Monitored maintenance scheduling and reported maintenance team information to management
- Implemented preventive maintenance program by planning and coordinating major scheduled maintenance outages
- Delegated daily tasks to employees to manage resources and meet deadlines
- Area consisted of the South Alabama and North Florida Maintenance group
- 48 Technicians and 3 supervisors responsible for 11k plant miles as well as major fiber interconnect infrastructure and 1600 nodes
Technical Operations Manager
Mediacom Communications
09.2011 - 10.2013
- Set and administered budgets alongside leadership staff
- Developed forward-thinking solutions to expected technical issues
- Identified resources needed to complete tasks, resolved issues with personnel and maintained deliverable estimates
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Demonstrated leadership by making improvements to work processes and helping to train others
- Improved operations by working with team members and customers to find workable solutions
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
HFC Supervisor
Mediacom Communications
03.2010 - 09.2011
- Established and enforced clear goals to keep employees working collaboratively
- Realigned workflows with changing business demands by evaluating processes and employee strengths
- Complied with company policies, objectives and communication goals
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality
- Developed position rotation to support continuous improvement and operator development
Education
Associate of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO05-2018
Skills
- Windows administration
- Customer support
- Team management
- Hardware troubleshooting
- Telecommunications
- Disaster recovery
- Service delivery
- Technical leadership
- Teamwork
- Customer service
- Team building
- Goal setting
- Conflict resolution
Certification
NCTI Master Tech Certification
NCTI Fiber Management Certification
NCTI Fiber Construction Certification
Timeline
Technical Operations Manager
Google Fiber
11.2023 - Current
Director of Broadband
Riviera Utilities
04.2021 - Current
Director of Field Engineering
Charter Spectrum
05.2019 - 03.2021
Maintenance Manager
Charter Spectrum
10.2013 - 05.2019
Technical Operations Manager
Mediacom Communications
09.2011 - 10.2013
HFC Supervisor
Mediacom Communications
03.2010 - 09.2011
NCTI Master Tech Certification
NCTI Fiber Management Certification
NCTI Fiber Construction Certification
Associate of Science - Business Administration And Management
Colorado Technical University
Similar Profiles
WIN LITTLETONWIN LITTLETON
Real Estate Partnerships Lead at Google FiberReal Estate Partnerships Lead at Google Fiber
Olivia DavittOlivia Davitt
Direct Sales Representative at Google FiberDirect Sales Representative at Google Fiber
PATRICK ALVARADOPATRICK ALVARADO
Direct Sales Representative at Google FiberDirect Sales Representative at Google Fiber