Jason Tidd
People Manager
Peoria,Arizona
Summary
Results-oriented Customer Support Manager skilled in conflict resolution and persuasive communication. Experienced in quality assurance and training to drive team success. Detail-oriented and reliable with strong process management and timekeeping abilities.
Overview
26
26
years of professional experience
Work History
Customer Experience Manager
FireFly Solar
Peoria, AZ
12.2023 - Current
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
- Collaborated with cross-functional teams to develop marketing campaigns that enhance the customer experience.
- Monitored customer service performance metrics and created reports for senior management review.
- Managed escalated customer issues and resolved conflicts in a timely manner.
Operations Manager
Chase Bank
Tempe, AZ
10.2021 - 08.2023
- Implemented quality control measures to ensure adherence to standards.
- Implemented measures to enhance productivity of team and customer support services
- Directed operations team towards meeting company goals through mentorship and training.
- Conducted investigations into potential fraudulent activities and reported findings to senior management.
- Provided staff members with valuable training on effective fraud prevention techniques.
- Created effective policies and procedures to mitigate fraudulent activities.
- Conducted assessments to verify compliance with applicable laws and regulations.
Recovery Manager
Chase Bank
Tempe, AZ
01.2008 - 10.2021
- Organized routine sessions with team members to review and assess success of recovery initiatives.
- Created and applied targeted approaches to accomplish recovery goals.
- Utilized data-driven insights to implement effective strategies for improving performance.
- Recognized by management for significant contributions to departmental performance.
- Evaluated financial performance in recovery operations to pinpoint cost-saving chances and boost efficiency.
- Produced comprehensive reports outlining achievement of established objectives.
Repossession Manager
GE
Tempe, AZ
05.1998 - 01.2008
- Delivered monthly reports to senior management that highlighted key operational performance metrics.
- Boosted team's job performance by coaching, mentoring, and training.
- Facilitated frequent staff meetings to review performance and determine scope for enhancement.
- Implemented streamlined procedures to optimize workflow across the organization.
- Maintaining quality standards by monitoring budgets and expenditures for cost-effectiveness.
- Conducted assessments of team member's abilities and allocated tasks based on individual strengths for increased productivity.
Education
High School Diploma -
Greenway High School
Phoenix, AZ05-1992
Skills
- Cross-departmental Alignment
- Budget Forecasting
- Marketing Program Management
- Email Marketing
- Self Motivation
- Continuous Improvement
- Project Management
- Excellent Communication
- Problem-solving abilities
- Vendor Management
- Team building
- Analytical Skills
Accomplishments
- GreenBelt Certified
- Rising Stars
- Presidents Award for Rising Star
Timeline
Customer Experience Manager
FireFly Solar
12.2023 - Current
Operations Manager
Chase Bank
10.2021 - 08.2023
Recovery Manager
Chase Bank
01.2008 - 10.2021
Repossession Manager
GE
05.1998 - 01.2008
High School Diploma -
Greenway High School
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