Jerome Flick
Lexington
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Currently seeking a challenging sales position with a reputable organization that values passion, positivity, integrity and hard work.
Overview
1
1
Language
26
26
years of professional experience
Work History
Customer Experience Manager
ReflexMD
04.2024 - 06.2026
- Spearheaded the configuration and transition from Salesforce CRM to integrate our sales and customer service teams into Zendesk.
- Designed and optimized the end-to-end decision journey across all physical and digital channels.
- Managed Voice of the Customer (VoC) programs, using surveys like Customer Satisfaction (CSAT) to identify pain points and improvements.
- Partnered with sales, product, and marketing departments to ensure a cohesive and consistent brand experience.
- Trained, mentored, and managed customer-facing staff, handling escalated complaints and driving service excellence.
Strategic Inside Sales Account Manager
Allura Global
08.2023 - 01.2024
- Managed AL, FL, NC & NJ territory, educating physicians, nurses, clinical team members and other staff on a Low-Testosterone medication.
- Engaged clients in educational program discussions and presentations via Teams by providing value-added education and product benefits to grow volume.
- Utilized Hubspot CRM to maintain accurate information and gather data on offices and staff and share information with field team and regional director at weekly meetings.
Remote Rare Disease Pharmaceutical Sales Rep
Eversana
12.2022 - 06.2023
- Managed New England territory, educating neurologists, nurses, clinical team members and other staff on a medication for generalized myasthenia gravis.
- Achieved individual, territory and company goals for sales, market share and call metrics established by client.
- Engaged clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
- Utilized Salesforce to maintain accurate information and gather data on offices and staff and share information with field team and regional director at weekly meetings.
Remote Neurology Pharmaceutical Sales Rep
Ashfield Healthcare
02.2022 - 12.2022
- Managed NY, NJ, MA, CT, PA & RI territory, educating neurologists, endocrinologists, cardiologists, nurses, clinical team members and other staff on a portfolio of 5 medications.
- Educated clients on product benefits and provided remote video demonstrations via MS Teams.
- Leveraged SalesForce CRM to optimize prospecting and sales processes.
- Utilized a proprietary AI program to maximize call plan activity and frequency.
Remote Oncology Pharmaceutical Sales Rep
McKesson
02.2021 - 01.2022
- Managed NY, CT & NJ territory, educating oncologists, nurses, clinical team members and other staff on a liquid biopsy genomic test kit for biomarker cancer screening.
- Achieve quarterly metrics and sales targets established by the client.
- Conducted educational video calls via Zoom with targeted providers and staff on utilizing the test kits and the buy and bill process.
- Maintained accurate records of sales activity using Salesforce.
- Collaborated with cross-functional teams to develop strategies for increasing market share within assigned region.
Remote Pharmaceutical Sales Specialist
Syneos Health
03.2018 - 12.2020
- Managed NY, NJ & CT territory, educating neurologists, nurses, clinical team members and other staff on an ADHD medication.
- Performed educational video sales presentations using Zoom and Teams.
- Developed a 3-week call routing schedule to insure efficient and comprehensive coverage of assigned providers.
- Utilized inContact telephony system and Salesforce CRM.
- Attended conferences and seminars related to the pharmaceutical industry.
- Completed expense reports, sales reports, or other paperwork.
Area Sales Representative
Rollins / Western Pest Services
02.2016 - 02.2018
- Managed and grew accounts in Monmouth County, NJ territory by cold-calling on businesses and identifying customer needs through B2B sales approach.
- Generated new business through cold calling, active prospecting, attending local trade shows and networking events, as well as referrals from existing customers.
- Performed proper site inspections and presented customers/clients with recommendations and proposals based on findings.
- Utilized Salesforce to manage prospects, keep track of leads, customers, opportunities and also to follow up on proposals to close business deals.
Energy Portfolio Manager
Sprague Energy
02.2013 - 12.2015
- Functioned as a broker for commercial businesses by assessing their energy costs and working with 3rd party suppliers to provide cost saving alternatives.
- Acquired new business by cold calling, canvasing, networking, attending trade shows, and giving presentations to various associations.
- Maintained customer contact and follow-up through internal CRM database.
- Appointed to multiple trade associations to represent Sprague Energy and worked extensively to cultivate leads for new business from referrals.
- Effectively managed current customer accounts to retain and expand sales through cross-selling and customer referrals.
Pharmaceutical Sales Representative
Daiichi, Sankyo
06.2007 - 11.2012
- Developed and delivered informative in-person sales presentations based on physician and staff needs to maximize market share of product portfolio.
- Managed a $3500 monthly budget, organized and executed dinner speaker program, delivered product samples and executed quarterly inventory audits.
- Developed strong relationships with healthcare providers to increase brand awareness and promote products.
- Demonstrated expertise in pharmaceutical sales, including product knowledge, customer relations and market analysis.
- Executed successful launch of new products by providing education to customers on the features and benefits.
Global Outside Sales Account Manager
Software House International
07.2000 - 12.2006
- Managed key accounts by providing software/hardware solutions and services.
- Cultivated third party relationship with Sprint's leading supplier to help manage the warehousing, configuring and on-time shipments for both PC's and laptops.
- Responsible for providing monthly reports to customers and vendors.
- Collaborated with web group to develop and implement customer specific e-commerce websites, designs and layouts.
- Maintained knowledge of vendor contracts and negotiated contracts through SHI to increase sales and profits.
- Maintained customer contact and follow-up through internal CRM database.
Education
Bachelor of Arts - Marketing
Stockton University
Pomona, NJSkills
- Cross-functional collaboration
- Voice of customer analysis
- Customer empathy
- Data analytics
- Performance evaluations
- Training and onboarding
- MS office suite
- Salesforce CRM software
- Cross-departmental alignment
- Competitor analysis
- Database management
- Teamwork and collaboration
Accomplishments
- Ranked 1st out of 23 inside sales reps for Q4 and won trip. (Eversana)
- Ranked 1st during first 2 quarters on Takeda account (Syneos)
- Exceeded 1st quarter new business target by 30% as a new sales rep. (Sprague)
- Won Sales contest for highest QOQ new business growth for targeted group of physicians vs. 150 reps. (Daiichi-Sankyo)
- Won Sales contest for highest YOY new business growth for targeted group of physicians vs. 150 reps. (Daiichi-Sankyo)
- Won national sales contest and a trip to St. Thomas for highest growth of Welchol YOY for targeted physicians vs. 500 other reps. (Daiichi-Sankyo)
- Earned President's Club Awards from 2003-2006 while achieving at least 20% growth and profit increase annually. (SHI)
- Won Symantec sponsored trip Award to Rome, Italy for Top Product Sales Growth YOY. (SHI)
- Won Symantec sponsored trip award to Grammy Awards in Los Angeles, CA for largest increase in revenue YOY. (SHI)
Languages
English
Native or Bilingual
Timeline
Customer Experience Manager
ReflexMD
04.2024 - 06.2026
Strategic Inside Sales Account Manager
Allura Global
08.2023 - 01.2024
Remote Rare Disease Pharmaceutical Sales Rep
Eversana
12.2022 - 06.2023
Remote Neurology Pharmaceutical Sales Rep
Ashfield Healthcare
02.2022 - 12.2022
Remote Oncology Pharmaceutical Sales Rep
McKesson
02.2021 - 01.2022
Remote Pharmaceutical Sales Specialist
Syneos Health
03.2018 - 12.2020
Area Sales Representative
Rollins / Western Pest Services
02.2016 - 02.2018
Energy Portfolio Manager
Sprague Energy
02.2013 - 12.2015
Pharmaceutical Sales Representative
Daiichi, Sankyo
06.2007 - 11.2012
Global Outside Sales Account Manager
Software House International
07.2000 - 12.2006
Bachelor of Arts - Marketing
Stockton University