Jason Tillery
Nocona,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Connexus
Work From Home
12.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Answered inbound phone calls using softphone softwate
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in placing online orders, improving overall user experience
Customer Service Rep
Digital Harbor
Work From Home
08.2023 - 11.2023
- Data Entry; Receive inbound calls from medical providers and their representatives
- Provide technical support for the PAVE provider portal
- Assist callers with starting applications
- Assist callers with access to their profiles
- Make concise and accurate case notes.
Case Manager
ROI Solutions
Work From Home
02.2022 - 02.2023
- Data Entry; Review tenant and landlord applications
- As part of the QC team I reviewed applications to verify that all required documents were present
- Make outbound calls to landlord and tenant via computer software
- Complete case manager notes on applications
- Assist other Case Managers when questions arise
- As part of the escalations team I would receive emails and assist landlords and tenants that may be having difficulties navigating the application process
Security Officer
Lake Kiowa POA
Gainesville, TX
07.2021 - 01.2022
- Complete various daily and shift paperwork
- Conduct vehicle patrols of property
- Check in visitors into computerized visitor system
- Monitor CCTV surveillance systems
- Complete lock-ups of community property
Store Clerk/M. I. T.
Allsup’s Convenience Store
Bowie, TX
09.2017 - 06.2018
- Complete various daily and shift paperwork
- Place store orders
- Greet and assist customers
- Conduct inventory control
- Serve as cashier and balance cash drawer
- Unload and stock merchandise.
Juvenile Correctional Officer
Gainesville State School
Gainesville, TX
04.2017 - 10.2017
- Monitor youth offender activity
- Escort youth to and from school and cafeteria
- Conduct 15 minute welfare checks of youth
- Administer discussion group
- Properly document all activities on appropriate documentation
- Operate 2 way radios.
Security Officer
R Ranch at the Lake
Napa, CA
02.2016 - 08.2016
- Made vehicle and golf cart patrols of 1100 acre property
- Monitor owner and visitor activity
- Respond to emergency calls
- Operate 2 way radios
- Ensure exterior security gates were secure
- Light maintenance work as needed.
Security Manager
Cordova Restaurant Casino
Rancho Cordova, CA
11.2010 - 08.2012
- Manage and train a security staff of six (6) persons
- Write, implement and enforce policy and procedures
- Monitor CCTV surveillance systems
- Conduct daily casino chip counts in excess of $5,000.
Security Staff Supervisor
Healthcare Security Services
Concord, CA
04.2008 - 06.2010
- Cultivate and maintain a professional relationship with staff, patients and visitors
- Review and update computerized and written documentation
- Supervise security staff of seven (7) persons
- Enforce company and client policies and procedures.
Site Supervisor
S.O.S. Security, Inc.
San Francisco, CA
05.2007 - 03.2008
- Supervise security staff of eleven (11) officers in five (5) different stores
- Interview, hire and train new security officers
- Review and monitor loss prevention officers’ job performance and duties
- Maintain records, time sheets and schedules.
Swing/Grave Security Supervisor
The Wackenhut Corporation
Concord, CA
10.2006 - 02.2007
- Supervise a security staff of seven (7) persons
- Monitor and document security officer activity
- Maintain public and client relations
- Conduct interior and exterior foot patrols of buildings and parking structure.
Security Officer/Visitor Reception Desk
Ligouri Associates, Inc.
San Francisco, CA
08.2003 - 08.2006
- Enter data into computerized badge control system
- Heavy telephone usage contacting building tenants
- Control access to client property
- Conduct fifty-two (52) floor stairwell check of building
Store Clerk
Allsup’s Convenience Store
Bowie, TX
11.2002 - 03.2003
- Greet and assist customers
- Conduct inventory control
- Serve as cashier and balance cash drawer
- Unload and stock merchandise.
Correctional Officer
Wackenhut Correctional Corporation
Bridgeport, TX
03.2000 - 09.2002
- Train new officers on job duties as needed
- Supervise offender work details
- Conduct daily offender population counts
- Daily report writing and log keeping
- Conduct random searches of offenders’ living areas and property.
Education
High School Diploma -
Live Oak High School
Antioch, CA07.1991
Skills
- Professional Representation
- Outstanding Communication
- Customer Service Excellence
- Data Entry
- Computer Proficiency
- Reading Comprehension
- Active Listening
- Filing
- Microsoft Outlook
- Report Preparation
- Technical Support
- Critical Thinking
Personal Information
Title: Customer Service / Data Entry
Timeline
Customer Service Representative
Connexus
12.2023 - Current
Customer Service Rep
Digital Harbor
08.2023 - 11.2023
Case Manager
ROI Solutions
02.2022 - 02.2023
Security Officer
Lake Kiowa POA
07.2021 - 01.2022
Store Clerk/M. I. T.
Allsup’s Convenience Store
09.2017 - 06.2018
Juvenile Correctional Officer
Gainesville State School
04.2017 - 10.2017
Security Officer
R Ranch at the Lake
02.2016 - 08.2016
Security Manager
Cordova Restaurant Casino
11.2010 - 08.2012
Security Staff Supervisor
Healthcare Security Services
04.2008 - 06.2010
Site Supervisor
S.O.S. Security, Inc.
05.2007 - 03.2008
Swing/Grave Security Supervisor
The Wackenhut Corporation
10.2006 - 02.2007
Security Officer/Visitor Reception Desk
Ligouri Associates, Inc.
08.2003 - 08.2006
Store Clerk
Allsup’s Convenience Store
11.2002 - 03.2003
Correctional Officer
Wackenhut Correctional Corporation
03.2000 - 09.2002
High School Diploma -
Live Oak High School