Jason Toffler
St. Petersburg,FL
Summary
Dynamic professional with a proven track record in enhancing customer engagement and business growth, notably at Isabela Cigars. Expert in branding and customer relations, demonstrated through strategic leadership as CFO at 727prep, achieving significant financial health improvements. Skilled in creating impactful customer experiences and driving revenue targets through effective financial management and customer-centric strategies.
Overview
5
5
years of professional experience
Work History
Brand Ambassador
Isabela Cigars
02.2020 - Current
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Warehouse Assistant
Rank & Rally
03.2024 - 04.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
CFO 727prep
727prep
06.2023 - 03.2024
- Prepared accurate financial statements at end of quarter to summarize financial health and business performance.
- Directed budget development, creation of budgetary controls and recordkeeping systems and investment management.
- Conducted detailed analysis of company financial information and oversaw preparation of related reports.
- Oversaw deployment of strategic business plans to accomplish accounting, compliance, and revenue targets.
Bar Manager
Famous Cigars
04.2019 - 03.2020
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Improved customer service rankings by resolving issues quickly and accurately.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Closed out cash register and prepared cashier report at close of business.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
High School Diploma -
Nicolet High School
Glendale, WISkills
- Customer Relations
- Branding
- Customer Engagement
- Business Growth
- Product knowledge
- Loss Prevention
- Visual Merchandising
- Management Experience
Timeline
Warehouse Assistant
Rank & Rally
03.2024 - 04.2024
CFO 727prep
727prep
06.2023 - 03.2024
Brand Ambassador
Isabela Cigars
02.2020 - Current
Bar Manager
Famous Cigars
04.2019 - 03.2020
High School Diploma -
Nicolet High School
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