Jason Tolliver
Richmond Hts.,Oh
Summary
Driven IT professional seeking a position in the industry to leverage skills and drive excellence, delivering enhanced results while embracing new challenges. Strong analytical, communication, and teamwork skills. Enthusiastic about contributing to team success and furthering professional development.
Overview
17
17
years of professional experience
Work History
Onsite Deployment Lead Technician
MCPC
12.2022 - Current
- Manage upgrades in deployment of systems to end users in an organization, travel to client sites for installation and implementation of hardware/software, gather data of existing hardware and peripheral devices.
- Established strong relationships with clients, ensuring their expectations were met throughout the entire process.
- Conducted post-deployment assessments to identify areas for future improvement and optimization efforts.
Desktop Support Specialist- Team Lead
TEKsystems
11.2021 - 12.2022
- Provided remote desktop support to satellite offices, ensuring consistent services across all locations.
- Increased user satisfaction with desktop systems by providing timely, effective support.
- Reduced downtime by proactively troubleshooting and resolving IT issues.
- Worked with various systems, software, and peripherals.
- Streamlined technical support process for improved end-user resolution times.
- Enhanced system performance by implementing regular software updates and hardware maintenance.
- Worked different stations to provide optimal coverage and meet production goals.
Setup Operator 1
Swagelok
08.2007 - 04.2021
- Reduced machine downtime through timely troubleshooting and problem-solving techniques.
- Developed comprehensive training materials for new operators, ensuring smooth onboarding and reduced learning curve.
- Enhanced product quality by closely monitoring production processes and making necessary adjustments.
- Coordinated with maintenance teams to address equipment concerns and ensure minimal disruption to production schedules.
- Served as a mentor to junior operators, sharing knowledge of best practices for efficient machine setup procedures.
- Managed inventory levels, ordering replacement parts as necessary to prevent delays in production due to equipment failure.
Education
Certificate of Completion - Information Technology
MyComputerCareer.com
Raleigh, NC11.2021
High School Diploma -
Euclid High School
Euclid, OH06.1999
Skills
- Process Improvement
- ITIL Framework
- End User Support
- File And Print Services
- Problem-solving
- Infrastructure Management
- Software Deployment
Leadership Experience
Highly organized and results-focused leader with 10 plus years of experience in coaching and mentoring.
Communication Skills
Confident, articulate and professional speaking abilities.
Roles And Responsibilities
- Manage upgrades in deployment of systems to end users in an organization
- Travel to client sites for installation and implementation of hardware/software
- Gather data of existing hardware and peripheral devices
References
Available upon request.
Timeline
Onsite Deployment Lead Technician
MCPC
12.2022 - Current
Desktop Support Specialist- Team Lead
TEKsystems
11.2021 - 12.2022
Setup Operator 1
Swagelok
08.2007 - 04.2021
Certificate of Completion - Information Technology
MyComputerCareer.com
High School Diploma -
Euclid High School
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