JASON TORRES
San Antonio,TX
Summary
Highly skilled, bilingual Sales Manager with 17 years of experience training and supervising sales staff while developing and executing successful sales strategies. Motivated professional with a natural ability to balance organizational needs with employee engagement. Seeking a career path with a dynamic company that will utilize and appreciate my proven record of sales performance and customer satisfaction.
Customer-oriented General Manager with Number years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
19
19
years of professional experience
Work History
General Manager
Pablo and Sons Mobile Mobile Service, Inc.
01.2023 - Current
- Responsible for overseeing daily operations involving Diesel vehicle repairs for business fleets and Municipalities
- Responsible for daily parts orders and service repair customer authorizations
- Assisted Business owner with solicitation of municipality fleet vehicle maintenance contracts
- Awarded service repair contracts for the City of San Antonio Fleet Maintenance and Bexar County Fleet Maintenance
- Responsible for daily communication with customers updated and obtained authorizations for vehicle maintenance repairs
- Implemented vehicle repair verification protocol successfully eliminated customer disputes
- Implemented parts Pricing matrix in order to increase profit margins while Maintaining excellent customer service and communication daily with customers
Sales Consultant
North Park Toyota of San Antonio
11.2022 - 12.2024
- Assisting customers with vehicle purchasing process.
- Following up and targeting online leads through a business development Center CRM
- Utilizing online resources to locate vehicle delivery estimated wait times and communicating with customers daily.
- Contacting customers and creating vehicle preview appointments
Service Advisor
North Park Toyota of San Antonio
09.2022 - 11.2022
- Assisted service customers with complete service process
- Provided detailed maintenance information to customers and technicians related to vehicle repairs
- Utilized online resources to communicate with customers, promoting additional required maintenance services.
- Work directly with service Director, Maintaining positive communication with customers during service department experience
Outside Parts Sales Representative
Bruckner’s Truck & Equipment
05.2021 - 07.2022
- Identified and established contact with potential customers.
- Scheduled and performed customer product demonstrations, supporting multiple heavy truck fleets and municipalities.
- Developed and supported relationships with existing customers.
- Attended industry trade shows to identify potential sales leads and make meaningful contact with existing customers.
- Followed industry trends to find new sales opportunities.
- Recommended marketing strategies to target specific regions or demographics.
Assistant Parts Manager
Grande Truck Center
08.2017 - 05.2021
- Assisted in leading and managing a department of 65 personnel responsible for selling heavy commercial truck parts to customers across the United States and Mexico.
- Responsible for sales team and monitoring an inventory worth $6.4M to meet customer demands.
- Managed delivery fleet of 25 trucks, dispatching all parts deliveries within a 200-mile radius.
- Implemented and maintained dealership wide COVID 19 CDC requirements.
Parts Sales Manager
Grande Truck Center
08.2012 - 08.2017
- Directly supervised 15 personnel and a sales inventory worth $6.4M.
- Worked closely with Parts Manager to create ideas to increase productivity and increase sales.
- Worked with inside parts sales personnel to ensure accurate product knowledge and increase communication.
- Monitored call reports and reviewed them weekly with Parts Manager and Outside Sales Representatives.
- Participated in hiring interviews.
Inside Parts Sales Representative
Grande Truck Center
08.2006 - 08.2012
- Provided customer sales support with a department that averaged $2M in sales, $50,000 in net profit, and $4.2M in inventory.
- Developed meaningful customer relationships to encourage trust and loyalty.
- Followed-up on cold and warm leads to further the sales process.
- Mastered and relayed product advantages and services to the customer and supplied alternatives when necessary.
- Met sales goals set by leadership.
- Improved sales skills to increase sales success rates.
Education
Leadership Program -
Volvo Trucks of North America Academy
Greensboro, NC01.2020
High School Diploma -
Taft High School
San Antonio, TX01.1999
Skills
- Organizational structure & development
- Leadership
- Cost Analysis
- Customer relations & satisfaction
- Customer Support
- Employee engagement
- Team building & appreciation
- Communication
- Attention to Detail
- High Profile Client Management
- Training & development
- Efficient multi-tasker
- Effective leader
- Staff management
- Customer relations
- Customer relationship management
Accomplishments
- Reduced sales payroll by $25,000 in 30 days by aligning schedule with customer demand.
- Increased customer support capability by 15% by implementing and maintaining MV Select, an online Volvo program that facilitated customer access to parts and pricing.
- Increased sales by 30% by better utilizing manufacture cataloging and communication equipment.
Additional Information
Additional experience and references available upon request.
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Pablo and Sons Mobile Mobile Service, Inc.
01.2023 - Current
Sales Consultant
North Park Toyota of San Antonio
11.2022 - 12.2024
Service Advisor
North Park Toyota of San Antonio
09.2022 - 11.2022
Outside Parts Sales Representative
Bruckner’s Truck & Equipment
05.2021 - 07.2022
Assistant Parts Manager
Grande Truck Center
08.2017 - 05.2021
Parts Sales Manager
Grande Truck Center
08.2012 - 08.2017
Inside Parts Sales Representative
Grande Truck Center
08.2006 - 08.2012
Leadership Program -
Volvo Trucks of North America Academy
High School Diploma -
Taft High School
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