Results-driven Operations Manager with expertise in logistics oversight, staff management, and customer service. Proven track record of enhancing efficiency and reducing costs through effective process improvements.
Work History
Operations Manager
16 Years 1 Month
KLX Energy Services | 2010.09 - Current
Developed and executed strategic initiatives to drive company growth and operational excellence.
Implemented process improvements resulting in increased efficiency and reduced operational costs.
Led cross-functional teams to optimize operational workflows and enhance service delivery.
Trained and mentored staff on best practices, fostering a culture of continuous improvement.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Developed and maintained relationships with external vendors and suppliers.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Reported issues to higher management with great detail.