Jason Tuttle
Muskego,WI
Summary
Experienced with analyzing service processes and identifying areas for improvement. Utilizes data-driven insights to enhance operational efficiency and customer satisfaction. Knowledge of effective communication and problem-solving skills in service environments.
Overview
31
31
years of professional experience
Work History
Policy Maintenance Specialized Client Care Service Analyst
Northwestern Mutual
07.2012 - 02.2026
- All of Service Representative III
- Work with clients
- Analyzed data trends to identify service improvements and enhance client satisfaction.
- Review Change of Insured and DocuSign folders
- MK reviews
- Application Supp requests
- Pod questions/feedback
- Proficiency reviews
- INFOSYS proficiency/Audits
Policy Maintenance Customer Sr Specialized Client care Service Representative III
Northwestern Mutual
11.2010 - 07.2022
- Expert on simple and complex Policy Maintenance work including product knowledge, all policy changes, illustration values, etc.
- Identifies conservation opportunities and provide alternatives
- Resolve inquiries on calls by evaluating and providing solutions to meet the needs of our clients.
- Provide guidance and resolution via outgoing communications to the field and our clients
- Develop and implement team improvement ideas
- Successful peer to peer mentoring
- Assist with updating training manuals
- Provide classroom support for new hires in training
- Embrace and support change ongoing changes within the team, division, etc.
- Take ownership of escalations and exception requests by identifying the problem and offer solutions which could be outside the normal procedures
Manpower Temp for Northwestern Mutual
03.2010 - 11.2010
- Processed 1035 exchange worksheets for Loan and Surrender
- Processed Address Recovery for Analyst Services
- Processed Address Changes for Analyst Services
- Processed Bulk GA transfer requests for Analyst Services
- Handled CaseTracker case set-up for Service Support Center
Gardner and Bender
06.2005 - 01.2009
- Performed testing on electrical tools for the company
- Participated in the development of testing tools and operating efficiencies
- Facilitated training classes for the utilization of the company’s tools at various job sites
- Created spreadsheets for tool results and calculations necessary for product understanding
- Answered incoming phone calls from outside vendors and customers
Customer service representative
Blockbuster
06.2000 - 08.2005
- Duties: Sorting and organizing movies and games
- Waiting on customers / checking them out
- Inventory and stocking of merchandise
- Assisting in closing up the store & counting money
- Movie specialist I would inform and guide folks to movies they would like
JV Soccer Coach
Germantown High School
09.2001 - 11.2002
- Served as the boys JV Soccer Coach
- Duties: Facilitated practices & coaching games
- Assisted the Varsity Coach at games
Military Experience / United States Air Force
08.1995 - 08.1999
- Basic training at Lakeland Air Force Base
- Served as a chaplain’s assistant
- Exercise leader for my unit
- Graduated with honors from basic training in October of 1995
- Completed advanced training in transportation and dispatch operations
- December 1995 Kadena Air Force Base in Okinawa, Japan
- January 1998 Scott Air Force Base in southern Illinois.
- August of 1999 honorably discharged from the United States Air Force
- Duties: Driving numerous vehicles from a sedan to a semitrailer truck, fork lift truck, ambulance, security vehicles. Cleaning and detailing vehicles General security / gate security. Driving: American and Japanese diplomats and other high-ranking officers. Scott Air Force base, driver for President Clinton’s entourage
Education
High School -
Grafton High School
06-1995
High School Diploma - Correspondence courses in computers
Michigan State University
Fire Science degree
MATC
01-2008
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United States Air Force
08-1999
Skills
- Software proficiencies include: Word, Powerpoint, Internet, Excel, Spreadsheet
- Beta tester for video games-programming and general game play
- Network troubleshooting
- Application support
- Complaint handling
- Complaint resolution
- Customer service
Timeline
Policy Maintenance Specialized Client Care Service Analyst
Northwestern Mutual
07.2012 - 02.2026
Policy Maintenance Customer Sr Specialized Client care Service Representative III
Northwestern Mutual
11.2010 - 07.2022
Manpower Temp for Northwestern Mutual
03.2010 - 11.2010
Gardner and Bender
06.2005 - 01.2009
JV Soccer Coach
Germantown High School
09.2001 - 11.2002
Customer service representative
Blockbuster
06.2000 - 08.2005
Military Experience / United States Air Force
08.1995 - 08.1999
Fire Science degree
MATC
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United States Air Force
High School -
Grafton High School
High School Diploma - Correspondence courses in computers
Michigan State University