Jason Valentine
Arlington,TX
Summary
Dedicated to promoting student learning with diversified instructional and classroom management approaches. Talented lecturer able to facilitate strong discussions, lead immersive activities and manage special projects to promote optimal learning. Tech-savvy and emotionally supportive teacher able to provide students with warm, nurturing environments. Focused on helping learners of all skill levels advance through skilled group instruction and personalized support. Well-organized in handling all record keeping requirements.
Overview
22
22
years of professional experience
Work History
Lead Customer Service Agent
Avis Budget Group Inc.
06.2012 - Current
- Managed key account service, providing exceptional support to foster loyalty and retention
- Trained new employees on company customer service policies and service level standards
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Exceeded team goals and collaborated with staff to implement customer service initiatives
- Capitalized on opportunities to enhance customer experiences and bring in repeat business
- Replenished shelves to maintain adequate merchandise levels
- Determined accurate prices for [Type] customer services, consistently searching for deals and best prices for customers
- Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations
- Consulted with customers to determine best methods to resolve service and billing issues
Math Instructor
Arlington Independent School District
01.2008 - 05.2014
- Prepared, administered and graded assignments and examinations
- Taught various kinds of math at standard, remedial and advanced levels
- Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance
- Used variety of teaching techniques to encourage student critical thinking and discussion in Mathematics course
- Help developed and implemented interesting and interactive learning media to increase student understanding of course materials
- Attended to students in classroom, study area and home environments to maximize support
- Supported students by identifying and addressing specific concerns
- Built student self-confidence by working through stages of Mathematical concepts and using positive reinforcement techniques
- Developed handouts, study materials and quizzes
- Reinforced classroom learning with additional discussion and specially prepared problems
- Instructed small groups of students in key subject concepts
- Help created projects based on classroom concepts to increase comprehension
- Coached students through challenging material with positive reinforcement and encouragement
- Educated students on core principles and advanced concepts of mathematics
Sprint Technical Support Consultant
Sprint Call Center
06.2009 - 11.2009
- Resolved technical issues with customers.
- Provided inviting information on products.
Bank Teller
Wells Fargo Bank
06.2007 - 05.2009
- Maintained optimal financial controls by securing funds and making accurate transactions
- Verified amounts and integrity of every check or funds transfer
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders
- Recommended bank products and services to current and prospective customers
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees
- Reconciled cash and checks against computer records at end of shift
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy
Customer Service Representative
Fry's Electronics
09.2004 - 04.2007
- Assisted in Creating Accounts for Companies.
- Cash Handling for 1 years.
- Sales experience for 2 years.
Education
Some College - Sports Management
Southern New Hampshire University
Hooksett, NH12.2023
Some College - Music Education/Elementary Education
Stephen F. Austin University
Nacogdoches, TXMusic Business/Education
Hill Junior College
Hillsboro, TXHigh School Diploma -
Everman High School
Everman, TX05.1999
Skills
- Group and individual coaching
- Mathematics instruction
- Private instruction
- Group lesson planning
- Hands-on learning
- Business development understanding
- Organizational strengths
- High-energy attitude
- Team Member Training
- Willingness to Lead
- Upselling Products and Services
Timeline
Lead Customer Service Agent
Avis Budget Group Inc.
06.2012 - Current
Sprint Technical Support Consultant
Sprint Call Center
06.2009 - 11.2009
Math Instructor
Arlington Independent School District
01.2008 - 05.2014
Bank Teller
Wells Fargo Bank
06.2007 - 05.2009
Customer Service Representative
Fry's Electronics
09.2004 - 04.2007
Some College - Sports Management
Southern New Hampshire University
Some College - Music Education/Elementary Education
Stephen F. Austin University
Music Business/Education
Hill Junior College
High School Diploma -
Everman High School