Jason Van Sickell
Aqua Doctor
Hawthorne,New Jersey
12
years of professional experience
Results-driven Flex Manager with 7 years in the pool industry, specializing in system setups and troubleshooting. Implemented effective solutions and trained teams to enhance operational efficiency and customer satisfaction. Expertise in salt chlorine generators and water chemistry.
Work History
Flex Manager/Senior Technician
7 Years 1 Month- Analyzed water samples with a variety of test kits and used data to recommend and implement solutions for chemical issues with pool water.
- Troubleshot, repaired, and installed filters, filter pumps, heaters, salt cells, and control panels for pools. This includes wiring and programming them for web connected devices.
- Mentored staff on best practices for customer service and technical support/troubleshooting
- Opened and winterized pools of all sizes and complexity
- Created estimates for jobs and equipment, and organized schedule and routes for other employees
- Handled calls to and from clients, customer service, and billing/ payment processing
Technician Apprentice
4 Months- Assisted with wiring, programming, and installing electrical devices ranging from sound systems and televisions to fire alarm systems.
- Performed maintenance checks on fire alarm, carbon monoxideoxide, and home security systems.
- Assisted in troubleshooting with electrical and smart devices
Assistant Manager
4 Years 5 Months- Mentored and developed team members to enhance customer service skills.
- Handled counting each day's earnings, properly storing and delivering deposits to the bank
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Bachelor of Science - Criminal Justice
- Graduated with Magna Cum Laude honors
Skills
Problem-solving
Adaptability
Mentoring staff
Water chemistry analysis
Customer service and skilled at resolving customer complaints
Customer service and skilled at resolving customer complaints
Able to swiftly adapt to new tasks and procedures
Timeline
Technician Apprentice
Lites & Sounds Franklin Central Communications
11.2019 - 03.2020Read More
Flex Manager/Senior Technician
Aqua Doctor
06.2019 - 07.2026Read More
Assistant Manager
Petco
01.2015 - 06.2019Read More
Rutgers University, Newark Campus
Bachelor of Science from Criminal Justice
Read More